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#1 HelioHost

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Posted 31 May 2018 - 03:47 PM

If you donated to our GoFundMe campaign you should now have double the storage space up from 1000 MB to 2000 MB. There were a few donations that couldn't be associated with any accounts though. If you made your donation from a different email address than your HelioHost contact address we were unable to double your storage. If you donated and your storage space hasn't been doubled please let us know so we can correct the issue. Our apologies for taking so long to get this done, but all of the recent issues with Johnny delayed it by quite a bit. Once again a big thanks goes out to all of our donors who made our hard drive space increase possible.
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#2 infantex

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Posted 07 June 2018 - 12:30 AM

Hi.

 

I donated and I don't see my space doubled. My PayPal email is different from the one registered here, so that would be the cause.

 

Shall I post here the email I donated from?

 

My username is infantex on Tommy.

 

Regards,



#3 Krydos

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Posted 07 June 2018 - 02:07 AM

You can post your email or you can pm it to me. If you choose to pm it please leave a message on this thread otherwise I'll never remember to check my pms.

#4 infantex

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Posted 18 June 2018 - 05:56 PM

OK. The donation was done from jorge (dot) zaldivar (at) gmail (dot) com.

 

Regards,



#5 Krydos

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Posted 19 June 2018 - 01:17 AM

That's actually not the email address you used either, but based on your first and last name I found your donation. You should have 2000 MB storage available now.

#6 infantex

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Posted 22 June 2018 - 03:37 AM

Yeah, that's right. Paypal's email is the one from Hotmail. Thank you!

#7 alexrym

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Posted 30 July 2018 - 02:44 PM

Before Tommy Wordpress Hack I had 2000Mb of space since I've donated. Can you please reassign double space to my new username:

 

Username: alexreds

Server: Tommy

Domain: allera.heliohost.org

 

Thanks in advance,



#8 wolstech

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Posted 30 July 2018 - 04:21 PM

Quota updated.


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#9 life

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Posted 03 October 2018 - 01:24 AM

Hi !

 

My blogs (five) presently run into about 5 GB.. how can I get this much space at heliohost ?

 

Please advise, thanks much !

 

 

 



#10 wolstech

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Posted 03 October 2018 - 11:18 AM

You can't. It's too big to host here. You would need to reduce its size. Usually we'd suggest moving pictures/videos/downloads to other services like imgur or dropbox to reduce the size.

 

The maximum space any one user can have is 2GB, and that would be for a donor with a Tommy account who has donated $5 or more.


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#11 wolstech

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Posted 03 October 2018 - 02:15 PM

Received by PM (we do not provide support by PM):

 

These are separate domains ..can I take separate accounts for them, and for one donate $ 10 for 4 GB ( only one is big, others are smaller ) ??

 
This violates our Terms of Service and will get all of your accounts suspended. We only allow one account per living person, regardless of the number of sites that person owns. An account also has a maximum of 2GB disk space with the upgrade, so it's impossible for any person to receive more than 2GB.
 
Unfortunately your big blog sounds like it has outgrown our services and needs a paid hosting service at this point. We recommend hostgator for scenarios like this: https://heliohost.or...tners/hostgator It's a penny for the first month, if you don't like it you can cancel after that. We receive a portion of your fees if you decide to subscribe to their service.
 
For the smaller ones that would probably fit, we can definitely give you the 2GB for $5 or more, but we don't offer any capacity beyond that. It's not because we don't want to, it's because we don't actually have the space to go around. We limit the space to 2GB so everyone has the opportunity to get it if they wish. We'd run out if we allowed more. Also, if we made an exception for you, it would not be fair to other users who also wanted more than 2GB of space (and were also turned away).

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#12 life

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Posted 03 October 2018 - 04:27 PM

Fair enough. Thank you for clarifying.






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