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[Solved] Bug in login?


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#1 DmC

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Posted 11 July 2018 - 07:51 PM

A few days ago I've received an email from heliohost regarding account renewal.

I've followed the login link right away and logged in successfully to my account.

I've used the link provided by the email to login
https://www.heliohost.org/renew/


Yet today my account was suspected for being inactive.

I've managed to unsuspend the account myself but you might take a look at the login monitor as it didn't counted my login.

deny @ tommy
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#2 wolstech

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Posted 11 July 2018 - 09:13 PM

The /renew/ link is typically used to restore an account that went inactive already. If this was a reminder email that you were about to go inactive, https://heliohost.org/login/ would be more appropriate. You can also just use https://tommy.heliohost.org:2083/ (with nothing after the slash) to log in and have it count.

 

I'll let Krydos look at this to see why you didn't count when logging in through the /renew/ form.

 


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#3 Krydos

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Posted 11 July 2018 - 11:15 PM

I've used the link provided by the email to login
https://www.heliohost.org/renew/

If your email had this link in it it means you missed the warning email and your account was already suspended for inactivity. The two day warning email links to https://www.heliohost.org/login/

#4 DmC

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Posted 12 July 2018 - 03:29 AM

I've copied the wrong link when I was writing the post yesterday as I've mistaken entered the second email saying that my account has been discontinued.

The rest of the story is correct.
An artist is always alone - if he is an artist. No, what the artist needs is loneliness.
Henry Miller

#5 Krydos

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Posted 12 July 2018 - 04:15 PM

I just tested logging in on a Tommy account at https://www.heliohost.org/login/ and it updated the last login date.

#6 DmC

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Posted 12 July 2018 - 04:17 PM

Krydos I'm pretty sure it did as you would have been spammed by messages if that was wide.

I'm also sure that I've logged in too though and I just opened this thread in case there's a non always reproducible bug.
An artist is always alone - if he is an artist. No, what the artist needs is loneliness.
Henry Miller

#7 Krydos

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Posted 12 July 2018 - 11:50 PM

We can test it on your account if you want? I could edit your last logged in date and you can try logging in various ways. Let me know if you want to try.

I suspect it was just a fluke. Perhaps the communication between Tommy and Cody was temporarily disrupted. The script that updates the last login date has no fallback if there is an error, nor does it test to see if the last login date was actually updated. It just sends one request to update the last login and then goes about it's business doing other things. If there were a lot of people having this issue I would be a lot more concerned. Most people that have issues with their login dates counting are logging in with a url like tommy.heliohost.org:2083/sess0000/frontend/paper_lantern/something/that/ends/in.html which will never work. Maybe Wolstech can recall if anyone has had an issue with https://www.heliohost.org/login/ before?




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