[Solved] created an account and can not connect to ftp, ftp error 10060

[scmddm]

created an account and can not connect to ftp, ftp error 10060
address: johnny.heliohost.org
port: 21
user: sc.mddm@<...>
subdomain: ercmddm

 

[Luigi123]

Moved to Customer Service.

[wolstech]

Did you specify Plain FTP (insecure) when connecting? We do not support FTP over TLS.

 

If you want a secure connection, you need to use SFTP on port 1373 instead.

[scmddm]

Thanks for the answer, I did not try to use TLS.
At home, could connect using the scmddm user name (without the dot symbol and without part @ <...>), user ftp = user site:
    scmddm - true
    sc.mddm - false
    sc.mddm @ <...> - false
    scmddm @ <...> - false

and I need to use the option:
     Use passive transfer mode

After tomorrow I'll try again at work, maybe I banned the server while I tried to connect using the full email.

[scmddm]

Solved:  https://www.helionet.org/index/topic/33585-unlock-ip-for-me-please/

[wolstech]

Great Correct on those usernames. Your account's username is scmddm, that's what you need to use.

 

For reference:

• Account usernames only allow [a-z][A-Z][0-9] and are limited to 8 characters (symbols are stripped and longer names are truncated). This limit does not apply to extra FTP or email accounts you can create in cPanel, only to the hosting account username itself.
• Passwords are limited to 18 characters (longer may work but has been historically shown to break certain features).