26 replies to this topic

[wolstech]

What link are you using to sign in? You need to use either https://heliohost.org/login/

Also, do you have the 2FA enabled? We recently discovered that 2FA is incompatible with the inactivity tracking script and causes logins to not count regardless of how you log in (there’s a case over in Escalated regarding this issue, it hasn’t been looked at yet to determine if it’s fixable, disable the 2FA for now as a workaround)

[rajdis]

I use https://heliohost.org login form or the form in heliohost.com/login . I have 2FA enabled as I use the server-access password in some other places too.

[wolstech]

The 2FA is known to be incompatible with our activity tracking system...

Current workaround is to remove the 2FA and change your password and your logins will start counting again.

There another topic in escalated for this issue, it’s still unresolved. I’ll move yours there as well.

[rajdis]

Done. Whats the current last login date?

[wolstech]

Today.

[rajdis]

Hey! I made some changes in the server. Will you please check the last login date?

[wolstech]

Today

[Krydos]

Merged the two threads about the same thing. I'll see if I can get two factor authorization to be compatible with our system.

[wolstech]

Any update on this? I had someone PM me about it earlier this week, and another user I helped today is using it as well.

[Krydos]

I'll take another look at it in the next couple days. Thanks for the reminder.

[Krydos]

I enabled two factor authentication on my Tommy account and when I logged in it updated the login date. Should be good now.

[Krydos]

Apparently this broke again for some reason. I've made some more changes and it seems to be working now.