HelioHost Posted August 8, 2018 Share Posted August 8, 2018 All of the archived accounts on Johnny should now be available through our backup system at https://www.heliohost.org/backup/ If you want to move to Tommy or Ricky for free the first step is downloading your backup. Next, create your new account at https://www.heliohost.org/signup/ and then restore your backup. If you're a donor an admin can move your old Johnny account to Tommy for you. This allows you to skip the hassle of trying to be fast enough to get one of the limited number of accounts per day that are available, and all of your files and domains and settings will be set up for you on the new server. For more information on how to donate see https://www.heliohost.org/donate/ Let us know if you have any questions or need help with anything. Link to comment Share on other sites More sharing options...
mailftp Posted August 9, 2018 Share Posted August 9, 2018 My download link shows cpmove-mail2ftp.tar.gz 2018-08-08 14:07 331K mail2ftp.tar.gz 2018-05-07 18:51 385K The second link (old backup) works OK, but the first link gives (subdirectory name redacted) ForbiddenYou don't have permission to access /backup/download/_ZZrw...URDPYbM/cpmove-mail2ftp.tar.gz on this server. Link to comment Share on other sites More sharing options...
wolstech Posted August 9, 2018 Share Posted August 9, 2018 All of the backups are doing that for some reason...Also, your accounts are a bit of a mess because it seems like your account is on all 3 servers at the moment...archived on Johnny, a new one on Ricky that doesn't work (shows inactive page for Johnny???), and apparently one on Tommy as well that was unaccounted for in the system (I tried just moving your archive for you since you're our longest-term customer and just have a static HTML site...it blew up due to the existing Tommy account and a domain conflict with the Ricky account you made).Let me get this mess cleaned up for you... Link to comment Share on other sites More sharing options...
wolstech Posted August 9, 2018 Share Posted August 9, 2018 OK... Please check your PMs for details on what I did for you, however I've gotten your website up and running for you http://mail2ftp.heliohost.org Do you want your forum accounts combined? You now have mailftp, mail2ftp, and Lena. Lena is your original and the one associated with the fixed account. Link to comment Share on other sites More sharing options...
iopen Posted August 9, 2018 Share Posted August 9, 2018 No backup and no signup available !It's not that important to recover an archive, I can start from scratchAnyway, I'm getting the following "messages"BackupI cannot find a backup for iopen and ..opensource@... You could try again, or open a ticket to see if an admin can help you find your backup. Signup If you would like to continue using this account you will need to request that an admin unarchive it Link to comment Share on other sites More sharing options...
Krydos Posted August 9, 2018 Share Posted August 9, 2018 Forbidden You don't have permission to access /backup/download/_ZZrw...URDPYbM/cpmove-mail2ftp.tar.gz on this server. Sorry, it was a permissions issue. I should have checked the backups to make sure they were downloadable. Link to comment Share on other sites More sharing options...
iopen Posted August 9, 2018 Share Posted August 9, 2018 Would I be able to start from scratch by deleting my account ?http://www.heliohost.org/classic/support/scripts/delete Link to comment Share on other sites More sharing options...
iopen Posted August 9, 2018 Share Posted August 9, 2018 I cannot delete my account We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error. And i cannot signup to start from scratch Link to comment Share on other sites More sharing options...
wolstech Posted August 9, 2018 Share Posted August 9, 2018 Just sign up again on another server. You can't delete an archived account. If you're a donor, I can just move the archive to another server for you and restore it there if you prefer. Link to comment Share on other sites More sharing options...
Vipansh Posted October 11, 2018 Share Posted October 11, 2018 (edited) It says no backup found. What can I do from here? username: Vipansh1Server: johnnyurl: vipansh.com Edited October 11, 2018 by Vipansh Link to comment Share on other sites More sharing options...
wolstech Posted October 11, 2018 Share Posted October 11, 2018 There's no backup because that account does not exist. It either expired and was deleted for inactivity at some point before Johnny went offline, or you have the username incorrect. Link to comment Share on other sites More sharing options...
Krydos Posted October 12, 2018 Share Posted October 12, 2018 That account was actually on Tommy. I checked the log files and it was deleted, presumably by you, sometime between 2018-07-18 and today. Link to comment Share on other sites More sharing options...
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