qsgt Posted September 9, 2018 Share Posted September 9, 2018 Hi, I have a piece of software installed via Softaculous that I know needs an update (Softaculous also shows that the most recent version available for installation is a more recent version than the one I have installed) yet, the update is not showing up in my available updates list. Is HelioHost able to help with this or should I contact Softaculous directly? qsgt Quote Link to comment Share on other sites More sharing options...
wolstech Posted September 9, 2018 Share Posted September 9, 2018 There a cron that does these update checks and sends reminder emails. It can take up to a month after the release is published to be notified in my experience. Quote Link to comment Share on other sites More sharing options...
qsgt Posted September 9, 2018 Author Share Posted September 9, 2018 I'm not worried about getting a reminder email. I don't even think I opted to get emails (it makes me login in to cPanel regularly which means I'm less likely to not login once every 30 days). Usually, when there is an update available it appears in my Outdated Installations list which it is not this time. Any idea why? Quote Link to comment Share on other sites More sharing options...
wolstech Posted September 10, 2018 Share Posted September 10, 2018 Does softaculous actually have the newer version available? Also, is the version you have upgradeable to the latest version offered? If either of these is no, it won't offer the upgrade. If both are yes, it's probably just a bug in softaculous. Quote Link to comment Share on other sites More sharing options...
qsgt Posted September 10, 2018 Author Share Posted September 10, 2018 To the best of my knowledge the answer to both questions is yes. Is it worth contacting Softaculous to report the bug? Quote Link to comment Share on other sites More sharing options...
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