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[HH#506336] support ricky.host


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#1 HelioHost

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Posted 14 September 2018 - 01:23 PM

Username: efra75, Server: Ricky, Main domain: oystta.heliohost.org

I have an account with this server, but I get connection error please
could you help me.
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#2 wolstech

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Posted 14 September 2018 - 02:31 PM

Your site is loading fine for me, so odds are it's because you're probably blocked in the firewall. What's your IP address and I'll unblock you?



#3 efra75

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Posted 15 September 2018 - 05:12 PM

so far I do not have access to cpanel and remote MySQL, help me, my ip is 190.12.77.81

so far I do not have access to cpanel and remote MySQL, help me, my ip is 190.12.77.81



#4 wolstech

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Posted 15 September 2018 - 05:49 PM

It's not blocked. Are you able to get to the login screen and get an invalid password message, or is it just timing out?

 

If it's timing out, it's your internet connection causing the issue. Public networks like universities, work networks, free wifi, etc. often block the ports needed for cPanel and Remote MySQL to function. Try another internet connection or use a VPN and try again.

 

If it just says the password is invalid, try resetting it: https://ricky.helioh...setpass?start=1






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