tpl Posted October 17, 2018 Share Posted October 17, 2018 Username: tpltrl Server: Johhny Domain: tpltrl.heliohost.org Hello, This account was suspended a while back due to inactivity. I've decided to abandon it, and have made a new account on Tommy via a donation, with a different e-mail address that I more regularly check. I'm hoping to now link this domain (tpltrl.heliohost.org) to my new account as an add-on domain. I already have all of the files backed up and was wondering if there is anyway that this domain can be released so it can be added via my new account. Many thanks, Kurt Link to comment Share on other sites More sharing options...
wolstech Posted October 17, 2018 Share Posted October 17, 2018 You won't be able to do it yourself even if I release it, since it's a .heliohost.org subdomain. What is the new account's username? I'll just add it for you. Link to comment Share on other sites More sharing options...
tpl Posted October 17, 2018 Author Share Posted October 17, 2018 Hey, It's kurtilk on Tommy Cheers,Kurt Link to comment Share on other sites More sharing options...
tpl Posted October 18, 2018 Author Share Posted October 18, 2018 Hey, Thanks - I can see that the it now appears in a folder on the new account. What I was hoping was that I would be able to add it as a second domain linked to the new account, so that I can manage both simultaneously through a single login and that the prior links that I have pointing to tpltrl.heliohost.org will still work - is this possible? When I've tried to add it I get the error message (XID 9579vq) A DNS entry for “tpltrl.heliohost.org” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed. Cheers,Kurt Link to comment Share on other sites More sharing options...
wolstech Posted October 18, 2018 Share Posted October 18, 2018 Done. http://tpltrl.heliohost.org/ is showing an empty directory listing (if it's showing queued, please clear your cache). You now just need to upload content for tpltrl.heliohost.org into the public_html/tpltrl folder If you don't have the content, you should be able to download the old account's contents from https://heliohost.org/backup/ to get it. Link to comment Share on other sites More sharing options...
tpl Posted October 19, 2018 Author Share Posted October 19, 2018 Thank you so much! You guys rock. Keep up the good work. Cheers,Kurt Link to comment Share on other sites More sharing options...
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