jmoseaol Posted November 27, 2018 Share Posted November 27, 2018 I need to have the java installation on my server to happen very soon and I have been waiting 12 hours for my request to be processed and it still has not been processed. Is there any way to up the priority of my request or have it happen now? Quote Link to comment Share on other sites More sharing options...
wolstech Posted November 27, 2018 Share Posted November 27, 2018 Your expected wait time is about a week. When demand is high, this wait time has been known to exceed 6 months, so a week is actually a short wait for a Johnny user. In fairness to other users, you cannot skip the queue or speed up the completion of your request on Johnny, however you can move to Tommy where the wait time is less (about a day). If you want to move servers, please see https://wiki.helionet.org/Moving_your_account Note that getting a Tommy account for free is difficult due to demand and may take several days of trying due to daily registration limits, so it may be in your interest to keep the Johnny account unless you wish to donate. Quote Link to comment Share on other sites More sharing options...
jmoseaol Posted November 27, 2018 Author Share Posted November 27, 2018 Wow I did not know the wait times could be that high. Thank you for the quick response and I will probably try to setup a Tommy then. Thank you for the help Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted November 27, 2018 Share Posted November 27, 2018 Moved to "Customer Service". Quote Link to comment Share on other sites More sharing options...
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