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[Solved] Got IP blocked


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#1 mal2

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Posted 11 December 2018 - 11:17 AM

After several failed login attemps at the cPanel my IP got blocked. When I tried afterwards to connect to the support board it didnt also not work so I had to reset the password and let the server send me a new one.

 

There would you kindly unblock my IP and if possible tell me if the cPanel Login has changed with the bulletin-login?

 

Also I'm quite sure that I didnot mispell the password as I use a keymanager - one heliohost it works, ohne helionet it didnt. Is there may a correlation between special chracters, foreign keybindings and the different logins at helioshost/heliionet/cpanel?

 

thx in advance for the service



#2 wolstech

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Posted 11 December 2018 - 12:12 PM

Unblocked.


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#3 mal2

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Posted 11 December 2018 - 01:41 PM

thanx for the fast unblock.

 

Unfortunately I can still not log into the cpanel. I'm quite sure that I've entered the wright credentials as it works for the website but when it comes to the cpanel the same credentials doesnt work. I tried to reset now via the cPanel, it tells me an emails had been sent but nothing more happens.

 

Any advice how I can proceed now?



#4 wolstech

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Posted 11 December 2018 - 01:49 PM

Your password has been manually reset. Please check the email address associated with your account for your new password.


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