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[HH#735058] Re: Suspended


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#1 HelioHost

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Posted 13 December 2018 - 03:28 AM

Username: N/A, Server: N/A, Main Domain: N/A

HH#725086 and my username Ankist and domain kitsh.ml

On Tuesday, December 11, 2018, Heliohost Support
wrote:

> Tommy invites are only available for donors or users needing a replacement
> for an old tommy account. Please provide your transaction ID, or if this is
> a replacement account, your old/suspended account's username.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic4727
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#2 Luigi123

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Posted 13 December 2018 - 03:32 AM

Do you have a different username? The username you provided to us is not in our system.

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#3 Krydos

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Posted 13 December 2018 - 04:37 AM

I found his account in the old data, but he's not emailing us from the email address that he created his Tommy account with. We can only send a replacement invite to the same email address that you originally created your account on. In this case it's va*****@gmail.com. Do you still have access to that email address?




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