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[HH#121916] My hosting can't access


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#1 HelioHost

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Posted 15 December 2018 - 09:06 AM

Username: smhdk, Server: Johnny, Main domain: smhdk.heliohost.org

Why i can't access my hosting? Stuck on loading
smhdk.heliohost.org

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#2 wolstech

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Posted 15 December 2018 - 03:21 PM

That account is working properly for me.

Please be aware though that it appears you're planning to run a Facebook likebot, which is against our terms of service. Please remove the contents of the bullyhat.gq domain with 24 hours or your account will be permanently suspended.

Please do not PM me for support. Posting on our forums lets all of us learn.

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#3 HelioHost

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Posted 15 December 2018 - 04:44 PM

This service not running, i use your server to coding interface only
How to use your server? My server can't loaded

On Saturday, December 15, 2018, Heliohost Support
wrote:

> That account is working properly for me.
> Please be aware though that it appears you're planning to run a Facebook
> likebot, which is against our terms of service. Please remove the contents
> of the bullyhat.gq domain with 24 hours or your account will be
> permanently suspended.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=34745
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

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??????????????????-???????
?-----------????
?-----------????
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#4 Krydos

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Posted 15 December 2018 - 08:55 PM

It's possible your ip got blocked in the firewall. Does it say you're blocked when you login at https://www.heliohost.org/login/ ?

#5 HelioHost

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Posted 16 December 2018 - 11:19 AM

Why my ip has blocked? -_-

On Sunday, December 16, 2018, Heliohost Support
wrote:

> It's possible your ip got blocked in the firewall. Does it say you're
> blocked when you login at https://www.heliohost.org/login/ ?
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=34745
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

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??????????????-???????????
??????????????-??????????
??????????????????-???????
??????????????????-???????
?-----------????
?-----------????
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#6 wolstech

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Posted 16 December 2018 - 03:30 PM

Did you try signing in at the link in th previous email? It'll tell you why if it's blocked.

Please do not PM me for support. Posting on our forums lets all of us learn.

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#7 HelioHost

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Posted 16 December 2018 - 11:23 PM

What do you mean about previous email?

On Sunday, December 16, 2018, Heliohost Support
wrote:

> Did you try signing in at the link in th previous email? It'll tell you
> why if it's blocked.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=34745
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

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?????---????----??-??-????
??????????????-???????????
??????????????-??????????
??????????????????-???????
??????????????????-???????
?-----------????
?-----------????
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#8 wolstech

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Posted 17 December 2018 - 12:27 AM

>>Does it say you're blocked when you login at https://www.heliohost.org/login/ ? 

 

That will tell you what's wrong. You need to visit that link and sign in there. If it says you are blocked, that's when we can figure out what's going on.


Please do not PM me for support. Posting on our forums lets all of us learn.

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#9 HelioHost

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Posted 17 December 2018 - 02:23 AM

No, i can login with my email
Just problem with access my site
It's like server down

On Monday, December 17, 2018, Heliohost Support
wrote:

> >>Does it say you're blocked when you login at https://www.heliohost.
> org/login/ ?
>
> That will tell you what's wrong. You need to visit that link and sign in
> there. If it says you are blocked, that's when we can figure out what's
> going on.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=34745
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

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?????---????----??-??--??
?????---????----??-??-????
??????????????-???????????
??????????????-??????????
??????????????????-???????
??????????????????-???????
?-----------????
?-----------????
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#10 Krydos

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Posted 17 December 2018 - 08:01 PM

What ip does it say when you go to https://www.heliohost.org/ip.php ?

#11 HelioHost

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Posted 19 December 2018 - 12:11 PM

IP 114.142.168.14
Not static

On Tuesday, December 18, 2018, Heliohost Support
wrote:

> What ip does it say when you go to https://www.heliohost.org/ip.php ?
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=34745
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

--
?????---????----??-??--??
?????---????----??-??-????
??????????????-???????????
??????????????-??????????
??????????????????-???????
??????????????????-???????
?-----------????
?-----------????
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#12 Krydos

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Posted 20 December 2018 - 10:51 PM

That IP address is not blocked in the firewall.

#13 HelioHost

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Posted 25 December 2018 - 04:53 AM

Yes i know
But server johnny slowly

On Friday, December 21, 2018, Heliohost Support
wrote:

> That IP address is not blocked in the firewall.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=34745
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

--
?????---????----??-??--??
?????---????----??-??-????
??????????????-???????????
??????????????-??????????
??????????????????-???????
??????????????????-???????
?-----------????
?-----------????
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#14 Krydos

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Posted 25 December 2018 - 09:35 PM

Johnny is always going to be slow, because he's our slowest server. If you need a fast server we recommend Tommy.

#15 HelioHost

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Posted 26 December 2018 - 12:26 PM

How to join tommy server?

On Wednesday, December 26, 2018, Heliohost Support
wrote:

> Johnny is always going to be slow, because he's our slowest server. If you
> need a fast server we recommend Tommy.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=34745
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

--
?????---????----??-??--??
?????---????----??-??-????
??????????????-???????????
??????????????-??????????
??????????????????-???????
??????????????????-???????
?-----------????
?-----------????
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