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#1 cyclicgm

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Posted 30 December 2018 - 09:14 PM

GENERAL INFORMATION
Current Usercyclicgm Primary Domainaulas.heliohost.org Home Directory/home/cyclicgm

 

 

Hi guys,

 

First of all, thank you for letting me use your services.

 

I've transfered my domain 'professorparticular.info' (http://aulas.helioho...particular.info)

to heliohost. I already set it to Cloudflare pointing my dns to them.

 

As I got to my homepage I got a heliohost information asking to renew the account. I clicked on the button. Please let me know if there's something else I have to do to make my account active and renewed.

 

Thanks, once again



#2 wolstech

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Posted 30 December 2018 - 09:21 PM

Please clear your cache.

Please do not PM me for support. Posting on our forums lets all of us learn.

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#3 cyclicgm

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Posted 30 December 2018 - 09:33 PM

Thanks, I can see the homepage now. Even though it's loading incredibly slow.



#4 wolstech

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Posted 30 December 2018 - 09:46 PM

Ricky is like that. He works fine, but is rather slow simply because the server hardware is just old (2005). The only server with "normal" loading speeds is Tommy, but it's basically impossible to get onto for free anymore due to demand (we offer free signups at midnight UTC every day, but they fill in <10 seconds). Most people donate to get a Tommy account these days ($1 will do, and you can keep the account forever as long as you log in once a month).

 

You can see overall server performance for the various servers here: http://heliohost.grd.net.pl/monitor/ Even Tommy has been a bit busy today.


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#5 cyclicgm

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Posted 30 December 2018 - 10:03 PM

Thanks for you tips.

 

Well, I actually made a donation of $ 2 to move server but as I click on the forum Server Moving Request it takes me back to the information page.

 

I don't if it helps but here is my transaction id: 895965590K646824C



#6 wolstech

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Posted 30 December 2018 - 10:26 PM

Moving...


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#7 wolstech

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Posted 30 December 2018 - 10:43 PM

Done. Your account has been moved to Tommy. Please flush your DNS resolver and clear your cache if you see a queued page or a not found error.

 

Thank you for the donation :)


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#8 cyclicgm

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Posted 30 December 2018 - 10:51 PM

thank you mate



#9 cyclicgm

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Posted 31 December 2018 - 01:39 AM

Me again...

 

Sorry but my domain is been pointed at Ricky again.

I have flushed the DNS, clear data history on the browser and accessed through my mobile. The https address is not pointing at Tommy.

 

Can you check please?



#10 Krydos

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Posted 31 December 2018 - 01:45 AM

The problem is with cloudflare, not us. Set your nameservers to ns1.heliohost.org and ns2.heliohost.org. After your domain is working you can have cloudflare copy the working settings.

#11 cyclicgm

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Posted 31 December 2018 - 01:45 AM

ok, thanks



#12 cyclicgm

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Posted 31 December 2018 - 02:33 AM

For some reason the http is not accessing, whereas www. is. Any clues?



#13 Krydos

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Posted 31 December 2018 - 03:36 AM

I still see cloudflare nameservers https://mxtoolbox.co...fo&run=toolpage

You're welcome to use cloudflare, but while you are you won't be able to get much support from us other than "use ns1.heliohost.org and ns2.heliohost.org" because cloudflare blocks us from being able to see anything about the domain by design, and we don't have any access to their system. The way we recommend using cloudflare is get everything set up the way you want so it works, and then switch to cloudflare and have them copy our working settings. If you're unable or unwilling to use our nameservers you'll need to contact cloudflare for support.

#14 cyclicgm

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Posted 31 December 2018 - 04:07 AM

Actually I did what you suggested me. I waited until o site came back to normal. Then I switched to Cloudflare. But it seems something didnt work. 

I have pointed back my nameservers to heliohost.

If you could help, I'll appreciate.

 

Thanks



#15 wolstech

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Posted 31 December 2018 - 04:17 AM

Both http://www.professorparticular.info/ and http://professorparticular.info/ are working fine for me now, and both show the same page as expected.

If one of them doesn't work for you, it's likely a stale cache somewhere. Give it 24 hours fir everything to settle, and I would suggest that you clear your cache again as well.

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