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#1 juris

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Posted 11 January 2019 - 05:07 AM

hi everyone!

my account got suspended even if i logged on few days ago.

i usually log on https://www.heliohost.org/login/ and i dont know why it got suspended.

can you put it back online?

thank you very much and happy new year!
 



#2 wolstech

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Posted 11 January 2019 - 10:44 AM

Your account is suspended for sending spam. Can you explain the below report we received?

We have received a complaint about your account. Please investigate and fix within 24 hours.

Hurricane Electric Abuse Department
support@he.net

From fbl@bounce.mailstream.senderscore.net  Thu Jan 10 10:10:45 2019
Return-Path: <fbl@bounce.mailstream.senderscore.net>
X-Original-To: report@abuse.he.net
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Authentication-Results: he.net;
        dkim=pass (no signature error) header.i=@senderscore.net header.s=081107 header.b=X9deLWvx
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Message-Id: <01D0WFB1GV4S6YNY5QJPWMN7JJ.fbl@bounce.mailstream.senderscore.net>
To: abuse@he.net
Subject: La Poste Abuse Report
From: La Poste FBL Service <feedbackloop@laposte.senderscore.net>
DKIM-Signature: v=1;a=rsa-sha256;bh=7XZzWLAdwNP4lnmWzh6LQ3L2eLWcWjk8GQs9DrXccc4=;c=relaxed/simple;d=senderscore.net;h=from:to:subject;s=081107;b=X9deLWvxlxpL4tau8lHBDHNUdrEEKp38rozoobb8qpBOMhtzoo6brDxZRkIwQ5+YWd6Ueip41642ZH4JZ56T2snpPd4cfcT9JkNNGWfAiG39QvtSpehFpK2Z8n6avUHaLWO2mbiSd/TrcgUqLrXQa6kbcdd9WA7/9J6NpwuUJi8=

--92e68563116c525d60ff34db528f537fcbde50422e0c0466c67edf65b017
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

This is a La Poste Abuse Report for an email message received from domain j=
urisconsult.mg, IP 65.19.143.6, on Thu, 10 Jan 2019 04:15:13 +0000.

--92e68563116c525d60ff34db528f537fcbde50422e0c0466c67edf65b017
Content-Disposition: inline
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Feedback-Type: abuse
User-Agent: ReturnPathFBL/2.0
Version: 1
Original-Rcpt-To: c48a97fc7fcc7f7aa8eff5c4dea84b91@laposte.net
Abuse-Type: complaint
Subscription-Link: https://fbl.returnpath.net/manage/subscriptions/63187
Arrival-Date: Thu, 10 Jan 2019 04:15:13 +0000
Original-Mail-From: contact@jurisconsult.mg
Reported-Domain: jurisconsult.mg
Source-Ip: 65.19.143.6
Source: La Poste

--92e68563116c525d60ff34db528f537fcbde50422e0c0466c67edf65b017
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DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed;
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Received: from [45.224.162.101] (port=59315 helo=[127.0.0.1])
        by tommy.heliohost.org with esmtpsa (TLSv1:ECDHE-RSA-AES256-SHA:256)
        (Exim 4.89)
        (envelope-from <contact@jurisconsult.mg>)
        id 1ghRkM-0004KU-Vi; Thu, 10 Jan 2019 04:15:11 +0000
From: "CANAD.. PHARMACY" <contact@jurisconsult.mg>
To: c48a97fc7fcc7f7aa8eff5c4dea84b91@laposte.net
Cc: c5d09657a59c4588afe1f1f28d7f3b65@sbcglobal.net, 87213eedd875dcbb5d1fc38df8352b5a@gmail.com,
 90c126ea6cc754d7935bbf3fe8ade5b1@freenet.de, 51e8e105a19d86a084569a8f6d6d3d94@hotmail.com,
 a9704a8171e639e29ffefb2e46b5b25c@sbcglobal.net, b9ede8f8b854b939ec53da68ff432fcd@web.de
Subject: PHARMACY WEBSITE - mending masculine ability
Message-ID: <FA22A3BA.817FB96E2A08A6BF@jurisconsult.mg>
X-Priority: 3
Importance: Normal
Date: Thu, 10 Jan 2019 05:15:13 +0100
Content-Transfer-Encoding: quoted-printable
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X-Mailer: Infraware POLARIS Mobile Mailer v2.5
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - tommy.heliohost.org
X-AntiAbuse: Original Domain - laposte.net
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - jurisconsult.mg
X-Get-Message-Sender-Via: tommy.heliohost.org: authenticated_id: contact@jurisconsult.mg
X-Authenticated-Sender: tommy.heliohost.org: contact@jurisconsult.mg
X-Source:
X-Source-Args:
X-Source-Dir:
Lpn-Authentication-Results: helo=tommy.heliohost.org; spf=pass smtp.mailfrom=contact@jurisconsult.mg; dkim=pass dmarc=none;
X-VR-FullState: 0
X-VR-Score: 0
X-VR-Cause-1: gggruggvucftvghtrhhoucdtuddrgedtledrfedvgdeikecutefuodetggdotefrodftvfcurfhrohhf
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X-VR-Cause-3: necunecujfgurhephffvuffkrfgkfffgtgfosehtqhfgtdertdejnecuhfhrohhmpedfveetpfetffdr
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--92e68563116c525d60ff34db528f537fcbde50422e0c0466c67edf65b017--

Please do not PM me for support. Posting on our forums lets all of us learn.

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#3 juris

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Posted 11 January 2019 - 02:30 PM

i do not know how that happened as i did not send that email. and the website has obviously nothing to do with erectile dysfunction.

can you give me few hints about what to do?

i try to log on but the account is suspended.

can you please check which ip address sent that email, as usually i get my email through gmail.


Edited by juris, 11 January 2019 - 02:43 PM.


#4 wolstech

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Posted 11 January 2019 - 02:52 PM

More than likely you either have a weak password or an infected website. I'll let Krydos take a deeper look before we unsuspend it.


Please do not PM me for support. Posting on our forums lets all of us learn.

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#5 juris

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Posted 11 January 2019 - 04:23 PM

ok, thank you. i'll change all my passwords as soon as it get unsuspended.

any idea when it will be done?



#6 wolstech

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Posted 11 January 2019 - 05:13 PM

As soon as Krydos looks at it. The report suggests your email address contact got compromised, but I want to make sure he doesn't see anything I missed while looking through it. Left unfixed, sending spam can cause the entire server to end up blacklisted.


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#7 juris

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Posted 11 January 2019 - 06:22 PM

yes. that's also what i thought.

may be he can check from where it was logged in and when, since i did not (as on thursday i was at meetings without computers).
and i doubt it was done from my computers (home and office). i suppose i have the same IP address for both, but i am not sure of that (never checked).

the weak password is a possibility, but there must have been many tries before, and the password is not a existing word.

the site is in html. but there is a very basic contact form (in php i think) which may be the flaw.

anyway, thanks to all of you :)



#8 Krydos

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Posted 11 January 2019 - 09:59 PM

The email was sent from Brazil. You live in Madagascar, so it was probably just a weak password that got hacked. I checked all of the cpanel logins for your account and they have all come from Madagascar too so your cpanel account is fine, it's just the email account. Make sure you delete the email account or at least use a stronger password. Another thing to consider is that this wasn't a bruteforce attempt to get your password. He knew your username and password upon the first connect. This might mean that you have a malware keylogger on one of your computers that you have entered this email password in to. You should definitely do a virus scan on any computers that you would have entered this password.

Unsuspended. Please fix it quickly before more spam is sent through your account.

#9 juris

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Posted 12 January 2019 - 04:56 AM

ok thanks!



#10 juris

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Posted 13 January 2019 - 11:49 AM

I can't get access to my emails.

I logged on https://juris*******.heliohost.org:2096.

On Horde, its says "Cannot write to cache directory /home/juriscon/tmp".

On roundcube, it can't access to the server.

On squirrel, it says "Error, please log in first".

can you help?

Thank you!



#11 Krydos

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Posted 13 January 2019 - 06:08 PM

Did you delete the /home/juriscon/tmp directory?

#12 juris

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Posted 14 January 2019 - 01:37 PM

no. should i?



#13 Krydos

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Posted 14 January 2019 - 07:10 PM

No, people deleting the tmp folder is the usual cause for that error.

Here's the issue
root@tommy [/home/juriscon]# du -sh
1000M   .
root@tommy [/home/juriscon/mail]# du -sh
958M    .
You have 958 MB of mail, and your account is maxed out at 1000 MB total.

Basically the spammer sent so many emails on your account that he broke your account by overflowing the mailboxes. There were so many emails that the rm command errors out because there are too many files to delete. I had to use the find command. It's really a wonder that you didn't get Tommy listed on every email blacklist there is. Your account should be working now.

#14 juris

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Posted 14 January 2019 - 08:22 PM

i'm sorry what happened. thank you very much for your help!



#15 juris

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Posted 16 January 2019 - 04:48 AM

do you have any suggestion for a more secured site? something i shoud install for exemple?






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