Jump to content


Photo

[HH#903449] FTP account


  • Please log in to reply
2 replies to this topic

#1 HelioHost

HelioHost

    Announcements

  • Moderators
  • 4,923 posts
  • Gender:Not Telling

Posted 11 January 2019 - 04:54 PM

Username: eduruiz, Server: Johnny, Main domain: diagnostico.convicciondigital.cl

Hi there,

I can not acces to my two FTP accounts.
could you fix it?
Thanks!

------------------------------------
Director Ejecutivo
+56942527600
www.convicciondigital.cl
This is an unmonitored account for announcements only.
Wiki | Facebook | Twitter
Posted ImagePosted ImagePosted Image
Posted ImagePosted ImagePosted Image

#2 wolstech

wolstech

    Rank X Member

  • Root Admin
  • 10,147 posts
  • Gender:Male
  • Location:Pennsylvania

Posted 11 January 2019 - 05:16 PM

Are you using the right settings? The FTP accounts you create in cPanel usually use the below settings, not the SFTP settings that your main FTP account uses:

 

Host: johnny.heliohost.org

Port: 21

Type: Plain FTP / No encryption

Username: ftpusername@yourmaindomain.heliohost.org

Password: <ftp account's password>


Please do not PM me for support. Posting on our forums lets all of us learn.

Do you play Minecraft? | Server Monitors | And the Dumbass of the Decade award goes to...


#3 HelioHost

HelioHost

    Announcements

  • Moderators
  • 4,923 posts
  • Gender:Not Telling

Posted 11 January 2019 - 05:52 PM

Thanks!.

Solved!

Regards!

------------------------------------
Director Ejecutivo
+56942527600
www.convicciondigital.cl
Sobre 11-01-2019 14:17:21, Heliohost Support escribio:
Are you using the right settings? The FTP accounts you create in cPanel usually use the below settings, not the SFTP settings that your main FTP account uses:

Host: johnny.heliohost.org
Port: 21
Type: Plain FTP / No encryption
Username: ftpusername@yourmaindomain.heliohost.org
Password:

You may view the status of your ticket by visiting:

https://www.helionet...showtopic=34940

Thank you,
Heliohost support
https://www.heliohost.org/
https://www.helionet.org/
This is an unmonitored account for announcements only.
Wiki | Facebook | Twitter
Posted ImagePosted ImagePosted Image
Posted ImagePosted ImagePosted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users