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#1 HelioHost

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Posted 11 January 2019 - 05:59 PM

Username: eduruiz, Server: Johnny, Main domain: diagnostico.convicciondigital.cl

Hello,

I can not see the domain active on the Internet.

could you help me?

http://diagnostico.c.../consultar.html

Regards!

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#2 wolstech

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Posted 11 January 2019 - 06:30 PM

That's not a valid domain because the DNS entries are missing for it.

 

Do you own convicciondigital.cl? If so you need to add NS records to your DNS provider to delegate diagnostico.convicciondigital.cl to ns1.heliohost.org and ns2.heliohost.org. If you don't own convicciondigital.cl, you need to pick another domain because someone else already owns it.


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#3 HelioHost

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Posted 14 January 2019 - 11:59 AM

Hello,

I?ve already done. But still with fail acces...

diagnostico.convicciondigital.cl

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+56942527600
www.convicciondigital.cl
Sobre 11-01-2019 15:32:11, Heliohost Support escribio:
That's not a valid domain because the DNS entries are missing for it.

Do you own convicciondigital.cl? If so you need to add NS records to your DNS provider to delegate diagnostico.convicciondigital.cl to ns1.heliohost.org and ns2.heliohost.org. If you don't own convicciondigital.cl, you need to pick another domain because someone else already owns it.

You may view the status of your ticket by visiting:

https://www.helionet...showtopic=34941

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#4 wolstech

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Posted 14 January 2019 - 12:26 PM

It's still not set up right on your end: https://bybyron.net/...ital.cl&rec=ALL

 

I should be able to see our NS records, or at least an A record pointed to 65.19.141.67. The fact the results of that link are blank means your DNS servers are misconfigured. A properly configured domain will look like this: https://bybyron.net/...ost.org&rec=ALL


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