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[HH#324388] Unarchiving my site


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#1 HelioHost

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Posted 17 January 2019 - 08:50 PM

Username: N/A, Server: N/A, Main Domain: N/A

Can I get my site unarchived please my username is pizzan and my site is
myradportfolio.ml i am pretty sure that is my account for that site
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#2 Byron

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Posted 18 January 2019 - 02:34 AM

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days.

Unarchiving...

#3 Krydos

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Posted 18 January 2019 - 05:11 AM

Sorry for the delay. That was not a simple account to unarchive. I had to change your username to pizzan2, but you should be able to login now and your site should start working within two hours.

#4 HelioHost

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Posted 18 January 2019 - 02:13 PM

That is really strange because I tried logging in with pizzan2 and it said
that there is no account in the database that matches that username

On Fri, Jan 18, 2019, 12:12 AM Heliohost Support Sorry for the delay. That was not a simple account to unarchive. I had to
> change your username to pizzan2, but you should be able to login now and
> your site should start working within two hours.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic4973
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#5 wolstech

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Posted 18 January 2019 - 05:37 PM

Try logging in using https://ricky.heliohost.org:2083/ and see if it works. You might need to reset the password too.


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#6 Krydos

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Posted 18 January 2019 - 09:53 PM

Oh, that's because I forgot to update the database on the username change. It should work now though.




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