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[Solved] Suspended: mediaexp


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#1 Mediaexplorer

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Posted 20 January 2019 - 09:31 AM

My account seems to be suspended for reasons unknown to me. Can you please let me know why and unsuspend it if possible?

HelioHost username: mediaexp
Server where account is on: Tommy
My HelioHost main domain: mediaexplorer.tk

Thank you!

#2 wolstech

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Posted 20 January 2019 - 01:40 PM

Causing high server load. 248% more cpu than #2.

Ouch. Let's have Krydos identify the cause of this so you know how to fix it before we unsuspend it. We don't want that happening again.

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#3 Mediaexplorer

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Posted 20 January 2019 - 02:36 PM

How can I solve that?

#4 wolstech

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Posted 20 January 2019 - 02:43 PM

Usually by debugging or reconfiguring the software (or replacing it if not possible).

I escalated this because Krydos can tell you what files were responsible, which will let you know where to start looking.

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#5 Mediaexplorer

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Posted 20 January 2019 - 02:55 PM

Ok, can you reactivate the site to correct it?

#6 Krydos

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Posted 20 January 2019 - 06:01 PM

It looks like most of your load is coming from
/home1/mediaexp/public_html/api.php
Please fix the high load quickly or you run the risk of being suspended again. Unsuspended.

#7 Mediaexplorer

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Posted 20 January 2019 - 07:19 PM

Is there any way to control for my part the use of resources that my website or to receive any alert in case it is excessive before suspending my account?

#8 Krydos

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Posted 22 January 2019 - 03:11 AM

We recommend you post occasionally and ask how your load is.




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