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[Solved] Suspended: gringoh

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#1 gringoh

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Posted 07 February 2019 - 11:04 AM

My account seems to be suspended for reasons unknown to me. Can you please let me know why and unsuspend it if possible?

HelioHost username: gringoh
Server where account is on: Tommy
My HelioHost main domain: https://www.greed-is-good.com/

Thank you!

 

Regards,

G



#2 wolstech

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Posted 07 February 2019 - 12:20 PM

Causing high server load. 487% more cpu than #2, 288% more memory than #2. /home1/gringoh/public_html/xmlrpc.php 

You're suspended for causing severe load on Tommy. The file mentioned is either broken or too heavy to run here. Considering it's part of WordPress, your most likely cause is one of your extensions is broken. We generally suggest not using WP at all because it's notorious for this sort of issue (among other things, hacking leading to malware or phishing bans are other common issues with it), but if you want to keep it, I would start by reinstalling WP and not using so many extensions.

 

I've unsuspended you, but I've added a deny from all to the .htaccess file in your home folder so your website won't work until you fix it. This will prevent the broken script from running.


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#3 gringoh

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Posted 07 February 2019 - 01:27 PM

Many thanks for the explanation.

 

I was using Wordpress as a welcome page only (almost). I have just deleted all Wordpress files and its database.

 

I have just created a redirection for the main domain to the Phpbb forum which is located in a "forum" directory:

 

https://www.greed-is-good.com/forum/

 

Should I modify the .htaccess or is this something you want to control?

 

Regards,

G



#4 wolstech

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Posted 07 February 2019 - 02:39 PM

If you've removed wordpress, you can just edit your .htaccess in your home folder to delete the deny from all (that was the only thing in it actually, so you could just delete the .htaccess entirely). That should make your website start working again.


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#5 gringoh

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Posted 07 February 2019 - 04:22 PM

I have removed the .htaccess file and the forum was working correctly, thanks for that.

 

Now I tried to set up a redirection to redirect my main domain:

 

greed-is-good.com/

 

to

 

greed-is-good.com/forum/

 

The forum is in a dedicated folder : public_html/forum

 

And I cannot access the forum anymore.

 

Is there any special trick to do to set up the redirection (maybe just to wait for propagation?).

 

Regards,

G



#6 wolstech

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Posted 07 February 2019 - 04:40 PM

Your redirect in .htaccess is causing an infinite loop (an .htaccess file applies to requests made for subfolders too, so the redirect was catching everything including the destination and trying to redirect it). I commented that out and replaced it with an index.php that redirects everyone into the forum folder for you :) 

 

You could use an .htaccess for this, but it would need exception rules for /forum/ as well as things like /.well-known/ added...the index.php method is just overall easier for this application.

 

https://greed-is-good.com/


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#7 gringoh

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Posted 07 February 2019 - 05:59 PM

Many many thanks for your help, I should definitely call you Boss ;-)

 

Have a nice day/evening







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