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[Solved] Suspended: pure kailash


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#1 Oliaeon

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Posted 07 February 2019 - 10:46 PM

Good evening,

My website appears to be suspended tonight and I'm unsure why. Please can you help? Many thanks

Username: olicorby
Server: Tommy
Domain: purekailash.com

#2 wolstech

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Posted 07 February 2019 - 10:54 PM

Causing high server load. 173% more cpu than #2, 143% more memory than #2. /home1/olicorby/public_html/wp-admin/admin-ajax.php 

You're suspended for causing high load. WordPress is infamous for this, and we usually recommend users avoid it for this and many other reasons. If you really want to use it, you probably need to remove some of your extensions, as this is usually the cause of it producing high load.

 

I've put a deny from all in your public_html folder's .htaccess file so WP won't run until you can fix or remove it. Once fixed, you can edit the file and remove the deny from all.

 

Unsuspended.


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#3 Oliaeon

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Posted 07 February 2019 - 11:02 PM

Ok thanks a lot for explaining wolstech. Out of interest what are the limitations? I know some webhosts provide 1 CPU, 1GB Memory & 25 EP (LVE) so I'm curious how best to handle this to respect the system. Cheers

#4 wolstech

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Posted 07 February 2019 - 11:39 PM

Krydos is much better at explaining how the load suspensions work than I am, so I'll leave that to him :) I can say if you're concerned about load though, you can ask and he'll tell you where you stand.

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#5 Krydos

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Posted 08 February 2019 - 05:25 AM

When you say 1 cpu, 1 gb memory, etc you're referring to a vps. You can see the stats on the vps we have available at https://www.heliohost.org/vps/

Your free account is a shared hosting which means that you share resources with thousands of other accounts. We offer unlimited cpu use and unlimited memory use on our shared plans up to the point that you start to cause the server to perform slowly or cause downtime. When the overall performance of the server drops below the acceptable level the highest load account is suspended to restore performance. This means that your account was using more cpu and more memory than every other of the thousands of accounts on your server. Pretty much all of our high load suspensions involve wordpress because it is poorly written and people generally load it up with high load extensions too. For this and many other reasons we always strongly recommend people not use wordpress.

To give you some numbers: Over the past week your account has 1178 MB of bandwidth. Not too shabby. Unfortunately you also caused the highest cpu usage and highest memory usage. Our top bandwidth user transfered over 100 GB over the same week, and is listed at #109 on cpu usage, and #95 on memory. That means you only had 1.1% of his traffic, and caused literally thousands of times more load. This is really common performance from wordpress.

So your options:
  • Stop using wordpress. You could switch to another cms or write your own site. A lot of people who have been suspended for high wordpress load have switched to joomla and had success.
  • Remove some extensions from wordpress. Assuming there are extra extensions to remove this might reduce load a bit.
  • Move your wordpress site to a vps. If you're on a vps your high load will only affect your own site and not reduce the performance of thousands of other websites.
  • Move to paid hosting.
Let us know if you need any help with anything. I can even help you move your site to a vps if that's what you want to do.

#6 Oliaeon

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Posted 08 February 2019 - 07:13 AM

Krydos thanks a lot of the explanation that's awesome! :)

Based on the stats you provided I've just applied for a HelioHost VPS with 2GB Ram, 4 CPUs and 50GB storage. We'll see how that works and scale from there I reckon. I love this community so keen to stick with it. I see the unlimited bandwidth will come in handy too...

Only thing is I'm not too knowledgeable on how to configure it etc so will ask for help. I love the options Tommy offers in CPanel so keen to replicate. Although I now have a full backup of my site and DB made on Duplicator Pro so that part is easy at least.

#7 Krydos

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Posted 08 February 2019 - 04:02 PM

Sounds great! It always pains me to force people away from our service due to high load suspensions, but unfortunately we just can't support as many people as there are in the world that want free hosting. Now that we're offering vps it's a great way for popular websites that were born on our service to evolve to the next step without having the leave entirely. I sent you an email with the instructions for the next step in setting up the vps.

#8 Oliaeon

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Posted 08 February 2019 - 07:44 PM

No problem at all and frankly it's fully understandable. I consider myself lucky to have had this service for as long as I have! Completely free and almost totally unrestricted is very generous indeed. But you have to play fair and it's the right thing to do to migrate to a VPS now. Everyone at HH is awesome and very friendly so thank you!




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