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[Solved] Suspended


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#1 webcyclein

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Posted 10 February 2019 - 07:50 PM

Hello there,

It seems that my account has been suspended. To my firm belief neither I have implemented any unethical practice on my website nor overused any resource.

My website is basic Web Template which has no server side load. And I haven't used any tools on my website which may prove or exert load on the Server. Hope you Understand

Kindly Resume my account as soon as possible.

Domain-webcycle.in
Server- Ricky
Username-webcyclein

Thanks

#2 wolstech

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Posted 10 February 2019 - 09:19 PM

You're suspended for sending too many emails. Please make sure you keep your email usage below the limit of 50 per day.

 

Unsuspended.


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#3 webcyclein

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Posted 11 February 2019 - 04:44 PM

First of all my website is still suspended and it's not working yet. I have checked it on other devices, also cleared the cache. Please check again and unsuspend the account as soon as possible.

Secondly I havent used it for sending any types of email. As I remember I have only one email forwarder and haven't created any custom email. And that forwarded email hardly received emails.

Please specify which emails so that I can keep a watch in future.

#4 wolstech

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Posted 11 February 2019 - 04:51 PM

You got suspended again almost immediately.

 

I just did some research into the account, and the bad news is it appears your account was hacked and used for Phishing. Not only did it send a large quantity of phishing email, there's also a Chase bank phishing website hosted on it.

 

An invite has been sent for a replacement account.

 

One of the undeliverable errors for a failed phishing email is copied below as an example. It was sent using Roundcube, so someone likely guessed or stole your password, logged in as you, and sent the phishing email:

root@ricky [/home/webcyclein/mail/webcycle.in/info/new]# vim 1548995333.M881917P67030.ricky.heliohost.org,S=43073,W=44050
 format=flowed
Content-Transfer-Encoding: 7bit
Date: Fri, 01 Feb 2019 04:08:38 +0000
From: Federal Express Courier Service <info@webcycle.in>
To: undisclosed-recipients:;
Subject: From Federal Express Courier Service
Reply-To: mega_lolo@yahoo.com
Mail-Reply-To: mega_lolo@yahoo.com
Message-ID: <930263c78c7dba8300963d9dcf5b1fe4@webcycle.in>
X-Sender: info@webcycle.in
User-Agent: Roundcube Webmail/1.2.4

  Federal Express Courier Service
Nigeria Head Office
70 International Airport Road
Mafoluku, Lagos.
Order: SH-5468-482485468
Customers Service Hours--Monday to Saturday: Office Hours Monday to
Sunday:
Dear Customer,
This is Federal Express Courier Delivery Company of Nigeria, the
management of this
company, wishes to inform you that, we received a parcel containing an
ATM
Master Card valued $5.5million USD with some vital documents attached on
it,
for safety delivery to your residential address in your country.
Your ATM Master Card Delivery was approved by Central Bank of Nigeria
and President Muhammadu Buhari, and I was informed by Mr.Godwin,
Governor Central Bank of Nigeria that DHL delivery Agent have
attempted to deliver your ATM Card late last year without any success
because your address in Central Bank of Nigeria payment file was not
complete.
This parcel was brought to us this morning by the ATM Card payment
office here in
Nigeria,  please reconfirm the below information, to avoid delivery of
your ATM Master Card to wrong hand.
Full names............
Parcel owner address......
Country/State........
Occupation...........
Passport/Driving License
Tel...........
We will register your package and send you the tracking numbers before
we
proceed for safety delivery of your package as soon as you reconfirm the
required information for safety delivery.
Federal Express is one of the world's great success stories, the
start-up that
revolutionized the delivery of packages and information. In the past 33
years, we've grown up and grown into a diverse family of companies as
Federal Express
that's bigger, stronger, better than ever.
Yours affectionately.
Mr. Onyx perry.
Dispatch Manager Federal Express
for the Ikeja branch manager
Federal Express Service Lagos -Nigeria



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#5 webcyclein

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Posted 11 February 2019 - 04:57 PM

Oh my Gosh, it seems that my account is hacked. I am literally shocked to see such email.

#6 webcyclein

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Posted 11 February 2019 - 04:58 PM

I will create a new account now and yes I received that email.

Thank u

#7 webcyclein

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Posted 11 February 2019 - 05:00 PM

I dont think someone has guessed my password. I think Round Cube is insecure, kindly change this partner in future asap

#8 webcyclein

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Posted 11 February 2019 - 05:02 PM

I hope it dosent create problems on my domain authority. I am worried now.

#9 wolstech

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Posted 11 February 2019 - 05:08 PM

I removed your domain webcycle.in from your account for you. If it gives an error or you need another domain removed, let me know and I'll check it.


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#10 webcyclein

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Posted 11 February 2019 - 05:14 PM

The registration is showing webcycle.in is taken. Please check again



#11 webcyclein

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Posted 11 February 2019 - 05:16 PM

I have checked again and again, the registration is showing webcycle.in is not available



#12 webcyclein

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Posted 11 February 2019 - 05:22 PM

I had my website content on previous account, how can I access that. My full website was hosted there, what can I do now to extract those files



#13 webcyclein

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Posted 11 February 2019 - 05:41 PM

Now the Registration Invite Link is showing Expired or Used. Please again again and provide me resolution as soon as possible. I am bit worried about my website. Please and Please take this issue on priority basis



#14 wolstech

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Posted 11 February 2019 - 07:15 PM

I had my website content on previous account, how can I access that. My full website was hosted there, what can I do now to extract those files

You don't. You need to restore your backups (if you made them like we recommend), or start over from scratch. We do not provide any files from accounts that are banned for phishing, so if you don't already have them, you need to consider them lost. At least one file on your account appears to possibly contain stolen personal information, and since we don't know what else might be hiding on there, we can't provide anything.

 

You do need to pick a new username since your current one is attached to the banned account. If it says your domain is not available, sign up with a different one (e.g. webcyclein.heliohost.org) and I'll change it to the correct one for you manually once you've gotten the account created.

 

I've resent the invite. 


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#15 webcyclein

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Posted 11 February 2019 - 07:30 PM

I have created new website webcyclein.heliohost.org with username Basar

Please change the domain to webcycle.in

And also keep Ricky with that high uptime that is listed on website. Please don't keep testing server rather that Production which has 99.9% uptime
I will start the website from scratch or if there's any copy in my PC I will upload that

It would be highly appreciated.




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