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[Solved] Too many 500 internal server Erorrs


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#1 prisme

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Posted 19 February 2019 - 12:56 PM

Hi

Iv'e had a website on another account that's been running fine, I am rebuilding the site now on ricky and it's been always throwing HTTP 500 erros, It even seems to be throwing them more often recently. The site is optimised and built for speed and efficiency. Btw nothing shows up in the error log. I have checked the wikis and tried my best but I just don't know what's wrong.

Site is https://prisme.us.to 

Full error: "

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@prisme.us.to to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."

 

Thanks


Edited by prisme, 19 February 2019 - 12:58 PM.


#2 Luigi123

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Posted 19 February 2019 - 03:57 PM

It’s working now.

server_load_s.gifserver_load_j.gifserver_load_t.gif
server_uptime_s.gifserver_uptime_j.gifserver_uptime_t.gif

 


#3 Krydos

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Posted 19 February 2019 - 08:08 PM

You're running Wordpress which is really slow, high load software on Ricky, which is our oldest and slowest server. The 500 errors are likely due to your site loading too slowly and timing out. Some options:
  • Switch to something other than Wordpress. This is by far the recommended solution. Wordpress is incredibly bad software that runs miserably slow on even the fastest servers. It has tons of security vulnerabilities too so it gets hacked easily. Most of our high load suspensions are on Wordpress sites because they are so slow and cause so much load even with basically no traffic.
  • Remove unneeded Wordpress extensions. This might speed up your site a little. Some extensions are even more poorly written than Wordpress itself, if you can believe that, and removing them might speed it up a smidge.
  • Switch to Tommy. Tommy is our fastest and newest server so pages will load a lot more quickly and have less 500 errors due to timing out. Tommy isn't a miracle worker though so Wordpress is still going to be a lot slower than most everything else you could be running.
  • Switch to a VPS https://www.heliohost.org/vps/ If you site is on a VPS it will be basically as fast as it's possible to be. Your site would be the only thing your server would be doing so you wouldn't need to worry about the thousands of other accounts slowing your site down. We can help you transfer your site to a VPS for you if you're interested.





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