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[HH#362489] heliohost account page still says it's being set up


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#1 HelioHost

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Posted 28 February 2019 - 09:25 PM

Username: esceeles, Server: Ricky, Main domain: crosswordsolver.heliohost.org

Hello, I signed up for a heliohost webpage about a week ago, yet when I go
to the page, it still says it hasn't been setup and configured yet, even
though it states the process should only take 24 hours. I have my app set
up in the file system, is there something else i need to do?

Best,
Ellie
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#2 Krydos

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Posted 28 February 2019 - 09:31 PM

http://crosswordsolver.heliohost.org/ is working for me. You probably just need to clear your browser cache. That queued page should only last 2 hours at the most, but sometimes browsers save a copy and refuse to load the actual page until you clear the cache.

#3 HelioHost

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Posted 01 March 2019 - 02:36 AM

Thank you, I am able to view that now. I can't figured out how to get my
flask app running. I've followed all the directions on this link:
https://wiki.helionet.org/Flask and this one:
https://www.helionet...n-johnny/?p8919
which both give slightly different directions, but I have tried all
variations I can think of. I can't quite determine if myapp.py and all the
other source code should be in the flask folder or up a level in
public_html. Otherwise, I have the cgi.cgi folder set up per instructions,
the .htaccess and flask.wsgi. Are there any steps not mentioned in the
tutorial for getting this application to actually run?

On Thu, Feb 28, 2019 at 1:31 PM Heliohost Support
wrote:

> http://crosswordsolver.heliohost.org/ is working for me. You probably
> just need to clear your browser cache. That queued page should only last 2
> hours at the most, but sometimes browsers save a copy and refuse to load
> the actual page until you clear the cache.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic5255
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#4 HelioHost

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Posted 01 March 2019 - 02:51 AM

Thank you, I am able to view that now. However, I still can't figured out
how to get my flask app running. I've followed all the directions on this
link: https://wiki.helionet.org/Flask and this one:
https://www.helionet...n-johnny/?p8919
which both give slightly different directions, but I have tried all
variations I can think of. I can't quite determine if myapp.py and all the
other source code should be in the flask folder or up a level in
public_html. Otherwise, I have the cgi.cgi folder set up per instructions,
the .htaccess, myapp.py and flask.wsgi. Are there any steps not mentioned
in the tutorial for getting this application to actually run when someone
visits the url? If you need to look at my files that would be very okay.

Thanks,
Ellie

On Thu, Feb 28, 2019 at 6:36 PM Heliohost Support
wrote:

> Thank you, I am able to view that now. I can't figured out how to get my
> flask app running. I've followed all the directions on this link:
> https://wiki.helionet.org/Flask and this one:
>
> https://www.helionet...n-johnny/?p8919
> which both give slightly different directions, but I have tried all
> variations I can think of. I can't quite determine if myapp.py and all the
> other source code should be in the flask folder or up a level in
> public_html. Otherwise, I have the cgi.cgi folder set up per instructions,
> the .htaccess and flask.wsgi. Are there any steps not mentioned in the
> tutorial for getting this application to actually run?
> On Thu, Feb 28, 2019 at 1:31 PM Heliohost Support
> wrote:
> > http://crosswordsolver.heliohost.org/ is working for me. You probably
> > just need to clear your browser cache. That queued page should only last
> 2
> > hours at the most, but sometimes browsers save a copy and refuse to load
> > the actual page until you clear the cache.
> >
> > You may view the status of your ticket by visiting:
> >
> > https://www.helionet...p?showtopic5255
> >
> > Thank you,
> > Heliohost support
> > https://www.heliohost.org/
> > https://www.helionet.org/
> >
> >
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic5255
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#5 Krydos

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Posted 01 March 2019 - 03:46 AM

Your public_html/flask/ contents don't look anything like https://wiki.helionet.org/Flask What is the path where you're trying to do the example in the wiki?




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