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[HH#190719] Transfer ownership of account


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#1 HelioHost

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Posted 12 March 2019 - 09:16 AM

Username: frimkron, Server: Tommy, Main domain: frimkron.heliohost.org

Hi

Sorry to bother you. I was wondering if I can transfer ownership of my
account.

I currently have an account on Tommy, username "frimkron" and email "
mfrimston@gmail.com". However I would like to remove my login and transfer
the account to a different username and email address ("pynw" and "
pythonnw@gmail.com"), if this is possible.

I don't mind whether you change the credentials on the current account or
delete my account entirely and send a new invite; I have everything backed
up.

If you need any info from me please let me know.

Many thanks for your help, it's very much appreciated. You guys are running
a fantastic service.

Kind regards,

Mark
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#2 Byron

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Posted 12 March 2019 - 11:26 AM

For us to change your username, we would need to delete your account. You can delete your account here: http://www.heliohost.../scripts/delete Once it's deleted, post back and an admin. will send you an invite.



#3 HelioHost

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Posted 15 March 2019 - 08:15 PM

My old account is now queued for deletion.

On Tue, 12 Mar 2019 at 11:26, Heliohost Support
wrote:

> For us to change your username, we would need to delete your account. You
> can delete your account here:
> http://www.heliohost.../scripts/delete Once it's
> deleted, post back and an admin. will send you an invite.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic5320
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#4 Byron

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Posted 16 March 2019 - 01:28 AM

Invite sent to pythonnw@gmail.com



#5 HelioHost

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Posted 19 March 2019 - 07:54 AM

Hi

Unfortunately something went wrong when I tried to create the new account.
I used the invite link and entered my details, but the account just stayed
in the "pending creation" state for about 24 hours and eventually went away
altogether.

Sorry to be a pain, but could you please re-send the invite?

Many thanks,

Mark

On Sat, 16 Mar 2019, 1:28 am Heliohost Support,
wrote:

> Invite sent to pythonnw@gmail.com
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic5320
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#6 Byron

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Posted 19 March 2019 - 11:13 AM

Invite resent.



#7 wolstech

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Posted 19 March 2019 - 11:19 AM

Byron already sent you a new invite, but for your information, based on the time I'd suspect your first one failed because the server was down due to the disk being full at that time. That issue has since been fixed.


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#8 wolstech

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Posted 20 March 2019 - 12:07 AM

I saw you tried to sign up again under your new username. Unfortunately the server is currently experiencing issues related to being out of memory, so the creation failed.

 

We'll send you an invite for an account as soon as its fixed so you can sign up. The issue we're waiting on to get you set up again is this one: https://www.helionet...ommy-swap-full/


Please do not PM me for support. Posting on our forums lets all of us learn.

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#9 wolstech

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Posted 21 March 2019 - 12:16 AM

The issue preventing your account from creating has been corrected. Please check your email for an invite to retry your account creation.


Please do not PM me for support. Posting on our forums lets all of us learn.

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#10 HelioHost

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Posted 21 March 2019 - 09:16 PM

Cool - the new account looks to be working. Thanks for your help!

On Thu, 21 Mar 2019, 12:16 am Heliohost Support,
wrote:

> The issue preventing your account from creating has been corrected. Please
> check your email for an invite to retry your account creation.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic5320
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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