jchang Posted April 29, 2019 Share Posted April 29, 2019 My account is jchang0 I think the login is on tommy which I read have /var issues. It's also about to be marked as active because I couldn't log in in the past 30 days. Please re-mark at as active if possible. Thanks,Jacob Link to comment Share on other sites More sharing options...
Luigi123 Posted April 29, 2019 Share Posted April 29, 2019 I will escalate this to our root admin to find out. Escalating Link to comment Share on other sites More sharing options...
Byron Posted April 29, 2019 Share Posted April 29, 2019 I can reset your login password and email it to your email address you signed up with, would you like me to do this? Link to comment Share on other sites More sharing options...
Krydos Posted April 29, 2019 Share Posted April 29, 2019 I think the login is on tommy which I read have /var issues.Tommy currently has 6.1 GB free on /var so it definitely isn't that. What happens when you try to reset your own password? https://www.heliohost.org/reset/ Link to comment Share on other sites More sharing options...
jchang Posted April 30, 2019 Author Share Posted April 30, 2019 Today, the account got deactivated, and then I re-activated it, and now I can log into cpanel. (Yesterday, it wasn't deactivated yet, and I couldn't log into cpanel.) In any case, I think it's resolved. Link to comment Share on other sites More sharing options...
jchang Posted April 30, 2019 Author Share Posted April 30, 2019 It gave an error message when I tried to reset my own password yesterday. I'm able to log in with the old password today. Link to comment Share on other sites More sharing options...
Krydos Posted April 30, 2019 Share Posted April 30, 2019 Weird. I guess I'll keep an eye on it and see if anyone else has these same issues. Thanks for reporting it. Glad everything is working for you now. Link to comment Share on other sites More sharing options...
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