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[Solved] Account Queued

account queued heliohost

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#1 krasnyda

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Posted 05 May 2019 - 10:57 AM

Hello,
I've added a domain to my account. ( it is zdroj.ml ) I didn't point that nameservers, but I used A points for Ricky as it works for my main domain. (NS goes to Cloudflare) But after three days I have this domain still in queue. I don't think it's problem with my cache. I tried cleaning cache on Edge and Internet Explorer with no change. Can you please help me?

Thank you so much.



#2 wolstech

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Posted 05 May 2019 - 11:28 AM

Please remove cloudflare and set your name servers to ns1.heliohost.org and ns2.heliohost.org. We do not support and are unable to troubleshoot domains that do not use our name servers. After that, confirm the domain is added to your account as an alias or addon if it's not your main domain.

Once you get everything working, you can set up CF again by having it copy the working DNS records.

Please do not PM me for support. Posting on our forums lets all of us learn.
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#3 Luigi123

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Posted 05 May 2019 - 02:30 PM

Moved to Customer Service.
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