[Solved] Unarchive: engrchk

[engrish]

Hello Heliohost admins. Can you please unarchive my account?

 

User: engrchk

Server: Tommy

Domains: engrishcheck.me; engrishcheck.com

 

Thank you!

[wolstech]

That account cannot be unarchived because the archive is missing.

 

An invite has been sent for a replacement account.

[engrish]

Thank you wolstech!

[engrish]

Hi wolstech.

 

I tried to park my domains (engrishcheck.me and engrishcheck.com) and got the following error:

 

There was an error when the system attempted to create the alias. Park::park(engrishcheck.com) failed: (XID qs3hrr) The domain “engrishcheck.com” already exists in the Apache configuration.

 

Can you please resolve it?

[wolstech]

I don't know what in the world happened to your old account. It looks like the server tried archiving it, failed miserably, then tried deleting the account after thinking it backed it up into an archive, and failed miserably at that too. Our account management system thought it was archived, WHM thought it was suspended for inactivity, and in reality it was half-deleted. It wouldn't unsuspend or let me log into it (cP kept throwing errors).

 

The remnants of engrchk have been removed and the domains engrishcheck.com and engrishcheck.me have been cleaned up.

 

Try it now.

 

EDIT: I just went ahead and parked them for you. You're good

Edited May 8, 2019 by wolstech

[engrish]

Thank you wolstech! It's good I have a recent backup with me. I will restore the files on server. No worries!