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[Solved] Unarchive my account

unarchive account account unarchived account archived inactive account archival

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#1 chum

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Posted 17 May 2019 - 03:22 PM

Good day. Could you please unarchive my account. I've been inactive for some time due to school, but now that that's done I'd like to get back to using this account. Thanks in advance.



#2 flazepe

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Posted 17 May 2019 - 03:32 PM

What's your username and why do you have 2 forum accounts?

#3 chum

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Posted 17 May 2019 - 03:36 PM

The username is chum, this one. I think the forum accounts are based on my actuall accounts, which I had 2 of, but that got taken care of already but google auto logged me into the 'chums' account and I only realised that after I made the post so I just put in ignore instead and logged back onto this one



#4 flazepe

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Posted 17 May 2019 - 03:38 PM

So you have 1 hosting account and 2 forum accounts?

#5 chum

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Posted 17 May 2019 - 03:40 PM

Uhh, I gues yeah. The 'chums' hosting account was suspended, you could check one of it's previous posts for confirmation of that, and I just use the 'chum' for hosting. However idk what to do about the forum account cuz I can still log in.



#6 flazepe

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Posted 17 May 2019 - 03:42 PM

I see. In any case, please wait for a root admin to unarchive the account for you.

#7 chum

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Posted 17 May 2019 - 03:43 PM

Alright



#8 Luigi123

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Posted 17 May 2019 - 04:12 PM

This support request is being escalated to our root admin.
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#9 Krydos

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Posted 17 May 2019 - 07:25 PM

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days.

Unarchiving...

#10 Krydos

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Posted 17 May 2019 - 08:21 PM

There was a conflict with your username, so your username is chums again. Your domain and your email address are the same. You should be able to login at https://www.heliohost.org/login/ now and your domain should start working within 2 hours.

#11 chum

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Posted 17 May 2019 - 09:09 PM

Alright, thank you







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