chum Posted May 17, 2019 Share Posted May 17, 2019 Good day. Could you please unarchive my account. I've been inactive for some time due to school, but now that that's done I'd like to get back to using this account. Thanks in advance. Link to comment Share on other sites More sharing options...
flazepe Posted May 17, 2019 Share Posted May 17, 2019 What's your username and why do you have 2 forum accounts? Link to comment Share on other sites More sharing options...
chum Posted May 17, 2019 Author Share Posted May 17, 2019 The username is chum, this one. I think the forum accounts are based on my actuall accounts, which I had 2 of, but that got taken care of already but google auto logged me into the 'chums' account and I only realised that after I made the post so I just put in ignore instead and logged back onto this one Link to comment Share on other sites More sharing options...
flazepe Posted May 17, 2019 Share Posted May 17, 2019 So you have 1 hosting account and 2 forum accounts? Link to comment Share on other sites More sharing options...
chum Posted May 17, 2019 Author Share Posted May 17, 2019 Uhh, I gues yeah. The 'chums' hosting account was suspended, you could check one of it's previous posts for confirmation of that, and I just use the 'chum' for hosting. However idk what to do about the forum account cuz I can still log in. Link to comment Share on other sites More sharing options...
flazepe Posted May 17, 2019 Share Posted May 17, 2019 I see. In any case, please wait for a root admin to unarchive the account for you. Link to comment Share on other sites More sharing options...
chum Posted May 17, 2019 Author Share Posted May 17, 2019 Alright Link to comment Share on other sites More sharing options...
Luigi123 Posted May 17, 2019 Share Posted May 17, 2019 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted May 17, 2019 Share Posted May 17, 2019 Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... Link to comment Share on other sites More sharing options...
Krydos Posted May 17, 2019 Share Posted May 17, 2019 There was a conflict with your username, so your username is chums again. Your domain and your email address are the same. You should be able to login at https://www.heliohost.org/login/ now and your domain should start working within 2 hours. Link to comment Share on other sites More sharing options...
chum Posted May 17, 2019 Author Share Posted May 17, 2019 Alright, thank you Link to comment Share on other sites More sharing options...
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