[Solved] Rails App not starting why ?

[prdpspkt]

I have deployed my sample ruby on rails app in ricky host in heliohost.org my domain name is prdpspk1.heliohost.org and applied domain is psapkota.com.np i have installed a ruby app in directory called storeapp. I have followed all instructions given in heliohost.org site but throws following error when I try to start app. Please help.

The Ruby on Rails application could not be started. [2019-05-24 03:18:41 +0000] warn [internal Warning while parsing ./frontend/paper_lantern/ror/startapp.html.tt 41266] exec(mongrel_rails) failed: Permission denied at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 251. at /usr/local/cpanel/Cpanel/ForkAsync.pm line 67. Cpanel::ForkAsync::do_in_child(CODE(0x2e6d2a8)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 253 Cpanel::SafeRun::Object::new("Cpanel::SafeRun::Object", "program", "mongrel_rails", "args", ARRAY(0x2e6d950)) called at /usr/local/cpanel/Cpanel/RoR.pm line 576 Cpanel::RoR::_appcommand("appname", "storeapp", "command", "start") called at /usr/local/cpanel/Cpanel/RoR.pm line 307 Cpanel::RoR::api2_startapp("appname", "storeapp") called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 120 eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 120 Cpanel::Api2::Exec::api2_exec("RoR", "startapp", HASH(0x2fafcd8), HASH(0x2ffa418)) called at /usr/local/cpanel/Cpanel/Template/Plugin/Api2.pm line 62 eval {...} called at /usr/local/cpanel/Cpanel/Template/Plugin/Api2.pm line 62 Cpanel::Template::Plugin::Api2::_api2_exec("RoR", "startapp", HASH(0x2ffa418)) called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.html.tt line 3 eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.html.tt line 3 eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.html.tt line 1 Template::Provider::__ANON__(Template::Context=HASH(0x2e44018)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161 Template::Document::process(Template::Document=HASH(0x2e09328), Template::Context=HASH(0x2e44018)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321 Template::Context::process(Template::Context=HASH(0x2e44018), Template::Document=HASH(0x2e09328)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91 Template::Service::process(Template::Service=HASH(0x2e43be0), "/usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.ht"..., HASH(0x2e1bb90)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 64 Template::process(Template=HASH(0x2e20040), "/usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.ht"..., HASH(0x2e1bb90), SCALAR(0x1a4dde8)) called at /usr/local/cpanel/Cpanel/Template.pm line 511 Cpanel::Template::process_template("cpanel", HASH(0x2e1bb90), HASH(0x2aee968)) called at cpanel.pl line 1024 cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.ht"..., 1) called at cpanel.pl line 4637 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 857 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ror/startapp.html.tt") called at cpanel.pl line 272 exec(mongrel_rails) failed: Permission denied at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 251. Cpanel::FHTrap was not closed properly and was unable to return the result: [ <style type="text/css">.cpanel_internal_message_container {display: inline-block; margin: 10px; width: auto;} .cpanel_internal_message { border: 1px solid #fff; outline-style: solid; outline-width: 1px; outline-color: #aaa; padding: 5px; } .cpanel_internal_error_warn { background-color: #FFF6CF; } .cpanel_internal_error_error { background-color: #F8E7E6; }</style> <div id="cpanel_notice_item_1" class="cjt-pagenotice-container cjt-notice-container cpanel_internal_message_container internal-error-container"> <div class="yui-module cjt-notice cjt-pagenotice cjt-notice-warn"> <div class="cpanel_internal_message cpanel_internal_error_warn bd"> <div class="cjt-notice-content" style="width: 420px;"> <span> A warning occurred while processing this directive. <a class="error" style="cursor:hand;cursor:pointer;" onClick="document.getElementById('cpanel_internal_error_1').style.display='';this.style.display='none'; return false;"> [show] </a> <a class="error" style="cursor:hand;cursor:pointer;" onClick="document.getElementById('cpanel_notice_item_1').style.display='none'; return false;"> [close] </a> </span> <div id="cpanel_internal_error_1" style="display:none;"> <textarea class="cpanel_internal_error_warn" style="font-weight:900; height:200px; width:410px;">exec(mongrel_rails) failed: Permission denied at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 251. at /usr/local/cpanel/Cpanel/ForkAsync.pm line 67. Cpanel::ForkAsync::do_in_child(CODE(0x2e6d2a8)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 253 Cpanel::SafeRun::Object::new("Cpanel::SafeRun::Object", "program", "mongrel_rails", "args", ARRAY(0x2e6d950)) called at /usr/local/cpanel/Cpanel/RoR.pm line 576 Cpanel::RoR::_appcommand("appname", "storeapp", "command", "start") called at /usr/local/cpanel/Cpanel/RoR.pm line 307 Cpanel::RoR::api2_startapp("appname", "storeapp") called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 120 eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 120 Cpanel::Api2::Exec::api2_exec("RoR", "startapp", HASH(0x2fafcd8), HASH(0x2ffa418)) called at /usr/local/cpanel/Cpanel/Template/Plugin/Api2.pm line 62 eval {...} called at /usr/local/cpanel/Cpanel/Template/Plugin/Api2.pm line 62 Cpanel::Template::Plugin::Api2::_api2_exec("RoR", "startapp", HASH(0x2ffa418)) called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.html.tt line 3 eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.html.tt line 3 eval {...} called at /var/cpanel/template_compiles//usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.html.tt line 1 Template::Provider::__ANON__(Template::Context=HASH(0x2e44018)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161 Template::Document::process(Template::Document=HASH(0x2e09328), Template::Context=HASH(0x2e44018)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321 Template::Context::process(Template::Context=HASH(0x2e44018), Template::Document=HASH(0x2e09328)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91 Template::Service::process(Template::Service=HASH(0x2e43be0), "/usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.ht"..., HASH(0x2e1bb90)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 64 Template::process(Template=HASH(0x2e20040), "/usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.ht"..., HASH(0x2e1bb90), SCALAR(0x1a4dde8)) called at /usr/local/cpanel/Cpanel/Template.pm line 511 Cpanel::Template::process_template("cpanel", HASH(0x2e1bb90), HASH(0x2aee968)) called at cpanel.pl line 1024 cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ror/startapp.ht"..., 1) called at cpanel.pl line 4637 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 857 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ror/startapp.html.tt") called at cpanel.pl line 272 </textarea> </div> </div> </div> </div> </div> ]

 

[Luigi123]

Hmmm. I’m just going to escalate it to our root admin to help you with that.

 

Escalating.

[wolstech]

We haven't supported Rails in years. Krydos might be able to manually set up a rails app for you, but any options for rails that may be in cpanel stopped working long ago (you shouldn't see any such options).

[Krydos]

I don't even see your account in our system. Did you delete it?