[Solved] Subdomain SSL isn't working

[robev]

Server: Tommy

Account: robev (robbiewolfe.heliohost.org)

 

I'm not so familiar with SSL so please excuse my ignorance. I've noticed for a while one of my subdomains (parshaponders.robbiewolfe.heliohost.org) shows "not secure" in Chrome. On my other subdomains, if I go use https:// it works. This particular one shows a "Your connection isn't private" error if I use https.

 

I checked the SSL page in cPanel, and went to Manage SSL sites. It gives me this error at the top of the page and doesn't display my subdomain in the list of SSL websites (yet correctly displays the other ones):

 

load_ssl_domain_userdata(parshaponders.robbiewolfe.heliohost.org) failed - check /usr/local/cpanel/logs/error_log for additional details! at /usr/local/cpanel/Cpanel/WebVhosts.pm line 360.

 at /usr/local/cpanel/Cpanel/WebVhosts.pm line 360.

Cpanel::WebVhosts::_load_ud_and_check("robev", "load_ssl_domain_userdata", "parshaponders.robbiewolfe.heliohost.org") called at /usr/local/cpanel/Cpanel/WebVhosts.pm line 333

Cpanel::WebVhosts::_return_domain_vhosts_list("robev", CODE(0x29e12b8), Cpanel::Config::WebVhosts=HASH(0x5841060)) called at /usr/local/cpanel/Cpanel/WebVhosts.pm line 186

Cpanel::WebVhosts::list_ssl_capable_domains("robev") called at /usr/local/cpanel/Cpanel/API/WebVhosts.pm line 88

Cpanel::API::WebVhosts::list_ssl_capable_domains(Cpanel::Args=HASH(0x5841078), Cpanel::Result=HASH(0x5840ec8)) called at /usr/local/cpanel/Cpanel/API.pm line 287

Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 359

eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 359

Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x5840ec8), CODE(0x58415d0)) called at /usr/local/cpanel/Cpanel/API.pm line 287

Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x5841078), Cpanel::Result=HASH(0x5840ec8), "WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/Cpanel/API.pm line 142

Cpanel::API::execute("WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/Cpanel/Template/Plugin/CPDefault.pm line 60

Cpanel::Template::Plugin::CPDefault::_execute_or_die("WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 2

eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 2

eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 16

Template::Provider::__ANON__(Template::Context=HASH(0x5776730)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163

eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161

Template::Document::process(Template::Document=HASH(0x582c7b0), Template::Context=HASH(0x5776730)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351

eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321

Template::Context::process(Template::Context=HASH(0x5776730), Template::Document=HASH(0x582c7b0)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94

eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91

Template::Service::process(Template::Service=HASH(0x5765d08), "/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., HASH(0x4aa4e30)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66

Template::process(Template=HASH(0x4d70130), "/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., HASH(0x4aa4e30), SCALAR(0x28e4208)) called at /usr/local/cpanel/Cpanel/Template.pm line 457

Cpanel::Template::process_template("cpanel", HASH(0x4aa4e30), HASH(0x49e2088)) called at cpanel.pl line 1248

cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 5226

cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874

cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 304

 

What's the issue? How do I fix this?

 

Thanks

 

[wolstech]

Try removing that subdomain entirely then adding it back again. I can't even run Autossl on that because it fails with the same error.

 

If that doesn't fix the error message, let me know and I'll have Krydos look at it.

[Sn1F3rt]

You can issue a wildcard certificate by putting *.yourdomain.com while generating SSL certificate and secure all your subdomains at once. BTW the SSL certificate gets updated a little afterwards as today I was facing the same problem with my subdomain. It got updated nearly after an hour or so (I'm on Johnny however)

[Sn1F3rt]

When i try https://parshaponders.robbiewolfe.heliohost.org/

 

This is shown:

 

Ahoy! You're seeing this page because you've reached a website on our service that's not configured to accept secure connections (HTTPS).

 

If you're a visitor, try visiting this site again, removing the "https" in front of the website domain. Please note that your connection to this user's website will not be secure.

 

If you're the webmaster of this site, we recommend you take a few minutes to set up SSL so your visitors can connect securely. You can do this from your control panel. If you need assistance, please visit our support forums or Wiki.

 

Thanks for choosing HelioHost!

 

Sincerely,

 

The HelioHost Staff

[Sn1F3rt]

Try removing that subdomain entirely then adding it back again. I can't even run Autossl on that because it fails with the same error.

 

If that doesn't fix the error message, let me know and I'll have Krydos look at it.

I got a same error today with my domain sohamb03.heliohost.org too which fixed nearly after an hour or so.....(i repeat I'm on Johnny)

[wolstech]

@sohamb03: With that error he has, he won't be able to install a certificate for the domain. He can't even get to the SSL settings for that domain (and I can't either...it blows up with the same error when I run AutoSSL from WHM...)

[robev]

Try removing that subdomain entirely then adding it back again. I can't even run Autossl on that because it fails with the same error.

 

If that doesn't fix the error message, let me know and I'll have Krydos look at it.

 

Thanks for the quick reply. If I remove it, will that delete all the files in that folder?

[wolstech]

No it won't.

[Sn1F3rt]

@sohamb03: With that error he has, he won't be able to install a certificate for the domain. He can't even get to the SSL settings for that domain (and I can't either...it blows up with the same error when I run AutoSSL from WHM...)

Oh I see! What's that error?

[flazepe]

@sohamb03: Scroll up.

[Sn1F3rt]

@flazpe: I meant that what does that error imply.

[wolstech]

It means the cpanel data for the subdomain is corrupt. The log he posted is cpanel crashing when he tries to load the ssl settings for it.

 

I suggested removing and reading it because that will force cpanel to delete and recreate the data again.

[Sn1F3rt]

[flazepe]

Why did this marked as solved?

[wolstech]

The user can mark their own post solved I think. Either that, or somebody accidentally marked it while cleaning up the forum (easy mistake to make, you can always unmark it if needed by editing the topic title).