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[HH#603275] SSL issues


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#1 HelioHost

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Posted 11 June 2019 - 12:57 PM

Username: pschmidt, Server: Ricky, Main domain: tektours.heliohost.org

I have an account (tektours.heliohost.org) that I started working on
again recently and am having SSL issues. I got the GoFundMe email and
threw in some money, and now I can't even generate a new SSL with the
zerossl.com website. I removed the ACME folder and everything to try
all over and now It gives me an error message when it tries to go
through the Verification process of :

"The key is accepted
Unexpected error: Error creating new order :: Policy forbids issuing
for "tektours.heliohost" and 1 more identifiers. Refer to sub-problem
for more information"

Any ideas?

- Paul
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#2 wolstech

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Posted 11 June 2019 - 01:20 PM

This process is fully automated by the AutoSSL service on Ricky (Tommy also supports this service), so there's no reason to be doing this manually. Only Johnny users have to use the ZeroSSL procedure. I've deleted your expired certificate and instructed the server to request a new one for you. The domain passed its validation, so the server should install a valid certificate for you within the next few hours.

 

As for why ZeroSSL says policy doesn't allow it, in my experience, it's due to rate limiting (too many something.heliohost.org certs...LE has a very low weekly limit, and since ZeroSSL uses LE, it breaks when those limits are reached). AutoSSL is provided through cPanel under an agreement with Comodo that has no limits, which is why we are able to offer it to everyone.


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#3 wolstech

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Posted 11 June 2019 - 01:38 PM

The certificate associated with your domain is now showing as up to date.


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#4 HelioHost

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Posted 11 June 2019 - 04:50 PM

Big thanks. Was looking things over and it seemed like things changed
and that old process was no longer necessary. Great!

I do still see the warning icon though in my browser. I'm guessing
there is perhaps a time refresh delay maybe, yes?

On 6/11/2019 9:38 AM, Heliohost Support wrote:
> The certificate associated with your domain is now showing as up to date.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=35990
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#5 flazepe

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Posted 11 June 2019 - 05:01 PM

@wolstech: Shouldn't he get his storage doubled since he donated? 



#6 sohamb03

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Posted 11 June 2019 - 05:08 PM


I do still see the warning icon though in my browser. I'm guessing
there is perhaps a time refresh delay maybe, yes?


Your SSL is now successfully updated.

#7 sohamb03

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Posted 11 June 2019 - 05:10 PM

@wolstech: Shouldn't he get his storage doubled since he donated?


Perhaps he did coz Krydos personally replied to every donor. (Just an assumption)

#8 flazepe

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Posted 11 June 2019 - 05:13 PM

Probably.



#9 HelioHost

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Posted 11 June 2019 - 05:15 PM

Looks like it's been updated and things are secure etc. Thanks!!

- Paul

On 6/11/2019 1:13 PM, Heliohost Support wrote:
> Probably.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=35990
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#10 sohamb03

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Posted 11 June 2019 - 05:17 PM

Looks like it's been updated and things are secure etc. Thanks!!


Hey u are always welcome u know. We are here to help.☺️




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