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[HH#498770] Account activation


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#1 HelioHost

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Posted 20 June 2019 - 01:33 PM

Username: N/A, Server: N/A, Main Domain: N/A

Hi,

I tried to sign-up account but I'm not getting activation e-mail. I tried
Gmail and outlook email address but not receiving any verification e-mail.

Can you help?

Please activate my account "picklu@gmail.com"

Regards,

Debashish
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#2 Luigi123

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Posted 20 June 2019 - 09:09 PM

Please also check your spam box if you haven’t checked. Sometimes it might be in there. If not, let us know and we will resend you the invitation again.
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#3 wolstech

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Posted 20 June 2019 - 10:51 PM

We aren't able to manually activate accounts for users who can't receive the emails.

Please check your spam folder, and if you didn't receive it, try signing up again or using a different mail provider. Gmail usually works fine, but it definitely does mark us as spam sometimes.

Please do not PM me for support. Posting on our forums lets all of us learn.
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#4 wolstech

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Posted 21 June 2019 - 12:46 AM

Upon further testing, our registration system is currently broken. The issue is being investigated. When we fix the issue, we'll send an invite email for a Johnny account so you can sign up without the email validation.


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#5 Krydos

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Posted 23 June 2019 - 05:15 PM

There was an issue with our main website not sending email properly. This included new account emails, password reset emails, and probably even these support emails. I've had a few people test it and everything should be working again. Thanks for reporting it.

#6 HelioHost

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Posted 24 June 2019 - 01:56 PM

Hi,

I am waiting for the invitation of Johnny account as you mentioned in the
thread.

Please...

Regards,
*Debashish*

On Sun, Jun 23, 2019 at 1:15 PM Heliohost Support
wrote:

> There was an issue with our main website not sending email properly. This
> included new account emails, password reset emails, and probably even these
> support emails. I've had a few people test it and everything should be
> working again. Thanks for reporting it.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6028
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#7 sohamb03

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Posted 24 June 2019 - 02:46 PM

Kindly try to sign up again and resend the verification email.

Sayan Bhattacharyya


#8 wolstech

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Posted 24 June 2019 - 05:45 PM

Sent.


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#9 HelioHost

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Posted 24 June 2019 - 06:17 PM

Opened the account! thanks!

Regards,
*Debashish*

On Mon, Jun 24, 2019 at 1:45 PM Heliohost Support
wrote:

> Sent.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6028
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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