tommygun Posted June 25, 2019 Share Posted June 25, 2019 a. your HelioHost username tommygun b. the server your account is on Tommy c. your HelioHost main domain http://tommygun.heliohost.org/ Hi! I run a tiny little matchmaking server for an indie VR game called Warpaint. It's Java based, and is normally working fantastically. I recently got suspended and lost Java access. I would really appreciate being bumped up the Java queue, especially because the Steam summer sale is right around the corner. I donate once a year Best,Adam Link to comment Share on other sites More sharing options...
Sn1F3rt Posted June 25, 2019 Share Posted June 25, 2019 I don't see that suspended. https://www.heliohost.org/status/?u=Tommygun Link to comment Share on other sites More sharing options...
wolstech Posted June 25, 2019 Share Posted June 25, 2019 That account isn't suspended. Trying clearing your cache Link to comment Share on other sites More sharing options...
tommygun Posted June 26, 2019 Author Share Posted June 26, 2019 Thank you for the responses! The account is not suspended, I'm in queue to receive Java access on Tommy. I'm posting because I'd like to be bumped up the queue, having had Java access until the suspension. Link to comment Share on other sites More sharing options...
flazepe Posted June 26, 2019 Share Posted June 26, 2019 I'm posting because I'd like to be bumped up the queue, having had Java access until the suspension.You can't. Maybe we could make an exception though. Link to comment Share on other sites More sharing options...
wolstech Posted June 26, 2019 Share Posted June 26, 2019 The weird part here is that you never even got suspended (unless perhaps it was for inactivity, did you renew yourself?). If not, the most likely is that the Java was removed for non-use, which can happen if you have insufficient traffic to your site. Krydos might be able to tell you why this happened. Link to comment Share on other sites More sharing options...
tommygun Posted June 26, 2019 Author Share Posted June 26, 2019 Yes I believe I was suspended for inactivity, then I renewed my account. The page itself probably doesn't see much traffic at all, but the matchmaking server connects players every day! Given that the Steam Summer Sale has just begun, I'd really appreciate an exception here Can I (should I?) contact Krydos? How? Link to comment Share on other sites More sharing options...
wolstech Posted June 26, 2019 Share Posted June 26, 2019 Oh that explains it. If you become inactive you lose your Java by design. We can't give it back if it's lost for any reason other than system malfunction because, when working correctly, the system automatically gives the slot to the next person in line within minutes of your account being suspended. To give it back would mean we'd have to take it away from the person who took your spot. You'll need to get in line and wait again. Link to comment Share on other sites More sharing options...
tommygun Posted June 27, 2019 Author Share Posted June 27, 2019 Thanks Link to comment Share on other sites More sharing options...
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