atdx Posted June 29, 2019 Share Posted June 29, 2019 I installed the SSL certificate on my account atdx.eu.org, but when it is accessed it always points to nossl.heliohost.org, ssl that I tried: - self-signed (I made it myself in capanel, because it wasn't automatically made when my domain was changed)- Cloudflare- Let's Encrypt (specifically Let's Encrypt, when I access https, it always points to http) Quote Link to comment Share on other sites More sharing options...
flazepe Posted June 29, 2019 Share Posted June 29, 2019 You should wait for AutoSSL. Don't manually install SSL unless you're on Johnny. Quote Link to comment Share on other sites More sharing options...
atdx Posted June 29, 2019 Author Share Posted June 29, 2019 How long do I have to wait? so I have to delete all certificates that I installed manually? Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 29, 2019 Share Posted June 29, 2019 If you’re on Johnny you have to install a cert yourself then wait 2 hours. Delete all certs currently installed then wait 24 hours. Also, if you have a redirect to force SSL, remove it or add an exception for the .well-known folder. Otherwise it will break the domain verification process. The only time you need to install a cert yourself is if you’re on Johnny. The other servers issue on their own within 24 hours. Finally, Auto SSL and Cloudflare are incompatible. Be sure to remove Cloudflare before waiting for automatic SSL installation. Quote Link to comment Share on other sites More sharing options...
atdx Posted June 29, 2019 Author Share Posted June 29, 2019 I'm on the Tommy server, it's been 20 hours since my domain was changed, the SSL hasn't been installed. I hope it's not long before I wait. Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 29, 2019 Share Posted June 29, 2019 At this point, it's not going to work because the server is broken. It's been down since 3am EDT. Quote Link to comment Share on other sites More sharing options...
atdx Posted June 29, 2019 Author Share Posted June 29, 2019 Still can't get the SSL, is the cause down yesterday? , so it's autossl error too? Quote Link to comment Share on other sites More sharing options...
flazepe Posted June 29, 2019 Share Posted June 29, 2019 You may need to wait 24 hours again for your SSL certificate. Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 30, 2019 Share Posted June 30, 2019 It indeed failed due to the earlier outage. I manually ran it for you, so you should have it within the next hour or so. Quote Link to comment Share on other sites More sharing options...
atdx Posted June 30, 2019 Author Share Posted June 30, 2019 thank you, now it's installed on cpanel, but it still can't be accessed. Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 30, 2019 Share Posted June 30, 2019 It's because Apache hasn't restarted since it was installed. It's supposed to occur within minutes, but it didn't for some reason. WHM refuses to let me restart it, and the normal admin tools don't work at all (I can't even view the page where the button is...it's blank). WHM shows me: Current Time: Sunday, 30-Jun-2019 01:43:01 UTC Restart Time: Saturday, 29-Jun-2019 16:44:17 UTC That last restart time is well before I ran AutoSSL for you, which is why it doesn't work. There's still something wrong with Tommy from earlier, though it's at least up for now. Once Apache restarts, you'll be set to go on your SSL now that I got it to install the cert for you. Quote Link to comment Share on other sites More sharing options...
atdx Posted June 30, 2019 Author Share Posted June 30, 2019 ok thanks for working on it, I'll wait for the next restart is done. Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 30, 2019 Share Posted June 30, 2019 There's other things going on with Tommy at the moment too. Domains aren't configuring either. I opened a separate topic for the Apache problem you can follow. https://www.helionet.org/index/topic/36126-tommy-apache/ When that's fixed, your issue should be fixed as well. Quote Link to comment Share on other sites More sharing options...
atdx Posted June 30, 2019 Author Share Posted June 30, 2019 I will see it Quote Link to comment Share on other sites More sharing options...
atdx Posted June 30, 2019 Author Share Posted June 30, 2019 It seems that SSL is normal now, thank you very much. Quote Link to comment Share on other sites More sharing options...
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