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[Solved] Domain name stuck with my privously suspended account


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Hello Dear Heliohost support team,

Previously my account (karaouf1.heliohost.org) was suspeded for Root Symlink, probably due to a Wordpress flaw. The DESSIN.ML "addon domain" was associated with it.

Now that I have a new account (rauf.heliohost.org), I would like to rebuild the website DESSIN.ML again, using joomla.

But, when I try to setup DESSIN.ML as an "addon domain", on my newly  created "rauf.heliohost.org" account, I get the following error message:

    "(XID 79qtjw) The domain “dessin.ml” already exists
    in the Apache configuration."

As if DESSIN.ML is still associated with the previous suspended account (karaouf1.heliohost.org).

Please help me fix this issue, so I can put the website back online.


Thank you for the great service!

Best regards,


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