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[Solved] archived account?


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#1 thexkey

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Posted 03 August 2019 - 03:51 PM

i.. have no idea what im doing now..

 

so i logged in to heliohost after a while, and i see "Your account has been archived due to inactivity"..

can you please unarchive it? the email is thexkey@hotmail.com ok thanks byeee!



#2 flazepe

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Posted 03 August 2019 - 03:52 PM

This support request is being escalated to our root admin.

#3 thexkey

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Posted 03 August 2019 - 03:53 PM

This support request is being escalated to our root admin.

thanks.



#4 Byron

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Posted 03 August 2019 - 05:11 PM

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days.

Unarchiving...

#5 Byron

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Posted 03 August 2019 - 05:27 PM

Done. You should now be able to log in and your website should start working within 2 hours.

#6 thexkey

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Posted 03 August 2019 - 05:29 PM

thanks.






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