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Tommy Downtime


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#91 neci

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Posted 25 August 2019 - 09:13 AM

Thank you heliohost for Tommy, good his back online.

Now please how can I login? As it seems my password is not working? Was it reset, probably yes due to the server reinstalling.

Is there a new default password? Or a link to login to cpanel? I won't to go on uploading the website again. Thanks



Not sign-up, I want to login. I already have an account and it's now showing CGI bin on web browsers

#92 neci

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Posted 25 August 2019 - 09:15 AM

Tommy is not ready for sign ups yet. You'll need to wait until we make an announcement.


Not sign-up, to login. I can't. Old password seem not to be working.

#93 yashrs

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Posted 25 August 2019 - 09:17 AM

Tommy was reset due to a hardware failure so all accounts were wiped out. Once sign-ups for Tommy open, you will have to manually restore the backup from http://heliohost.org/backup or any backup you have


Edited by yashrs, 25 August 2019 - 09:18 AM.


#94 Luigi123

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Posted 25 August 2019 - 02:04 PM

We’re still rebuilding Tommy and when it’s ready, announcement will made in the “News” category.
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#95 wolstech

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Posted 25 August 2019 - 08:06 PM

Tommy is not back online, and your account no longer exists, which is why you can’t sign in. Backups are available from https://heliohost.org/backup/

An announcement will be made when repairs are complete.

Please do not PM me for support. Posting on our forums lets all of us learn.
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#96 Nimb

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Posted 28 August 2019 - 07:56 PM

Hi, are there any new info on around when tommy should be back online? Is by Friday still a good date?

 

I'm debating whether to have a temporary invite for Ricky or just waiting, if it's just two more days I can wait and save yall the trouble of moving my account from Ricky to Tommy when it's back online.


Edited by Nimb, 28 August 2019 - 07:57 PM.


#97 Luigi123

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Posted 28 August 2019 - 08:47 PM

Tommy will be done in September, but we don’t have exact day. :(
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#98 Nimb

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Posted 29 August 2019 - 01:07 AM

Tommy will be done in September, but we don’t have exact day. :(

 

Thank you! I sent an email to support@heliohost.org requesting an invite for Ricky then.



#99 snowm

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Posted 31 August 2019 - 06:18 PM

Why is Ricky yet again down?
I can't even visit my site because it is so slow with all this server load.

Edited by snowm, 31 August 2019 - 06:18 PM.

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Don't ask me when Tommy will be back up, but will be up for sure this month.


#100 snowm

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Posted 31 August 2019 - 06:21 PM

wolstech, can you please move me from Ricky to Johnny, if possible? I have donated before, so can you please send me an invitation for Johnny?


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Don't ask me when Tommy will be back up, but will be up for sure this month.


#101 Luigi123

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Posted 31 August 2019 - 07:55 PM

Ricky server isn’t down. It got overloaded because our users from Tommy are moving to Ricky Server for temporary and uploading their backup files. I wouldn’t recommend you move your account to Johnny as he is our slowest server.
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#102 snowm

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Posted 31 August 2019 - 08:24 PM

Ricky server isn’t down. It got overloaded because our users from Tommy are moving to Ricky Server for temporary and uploading their backup files. I wouldn’t recommend you move your account to Johnny as he is our slowest server.

Oh ok, nevermind. If he is slow, then I will not do that.


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Don't ask me when Tommy will be back up, but will be up for sure this month.


#103 snowm

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Posted 31 August 2019 - 09:15 PM

Ricky server isn’t down. It got overloaded because our users from Tommy are moving to Ricky Server for temporary and uploading their backup files. I wouldn’t recommend you move your account to Johnny as he is our slowest server.

When I try to visit my site, it is giving me 500 Internal Server Error.

It has been doing this all day.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at ***** to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.39 (cPanel) OpenSSL/1.0.2k-fips mod_bwlimited/1.4 Phusion_Passenger/5.3.7 mod_wsgi/4.5.18 Python/2.7 Server at wcats.tk Port 443

Edited by snowm, 31 August 2019 - 09:16 PM.

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Don't ask me when Tommy will be back up, but will be up for sure this month.


#104 Luigi123

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Posted 31 August 2019 - 09:38 PM

This is just our server. Everyone’s has the same error like you, it’ll come back later.
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#105 snowm

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Posted 31 August 2019 - 09:44 PM

This is just our server. Everyone’s has the same error like you, it’ll come back later.

Oh okay.


Certified Microsoft Office Specialist for PowerPoint and Word 2013.

Don't ask me when Tommy will be back up, but will be up for sure this month.





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