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[Solved] Account Removed?


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#1 damnu

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Posted 12 August 2019 - 06:43 AM

Hi there

 

For some reason I cannot login to my account: username is damnu.
Can you please check what’s wrong?

 

Thank you!



#2 sohamb03

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Posted 12 August 2019 - 06:54 AM

Your account isn't suspended or removed. After the recent Eddie reboot Tommy server had crashed due to a hard drive failure. The admins are trying their best to have it fixed but if it's not possible to get it up without replacement of the HD, you will be given a backup of your data which you'll be able to install on a temporary account on Ricky thereafter.

See this: https://www.helionet...me/#entry161310 for details.

Sayan Bhattacharyya


#3 damnu

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Posted 12 August 2019 - 07:10 AM

Thanks!

Any ETA for Tommy-relaunch?



#4 sohamb03

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Posted 12 August 2019 - 07:29 AM

As soon as Krydos is done with backing up all accounts on Tommy, a trial reboot will be done. However if that doesn't work then Tommy's hard disk will be replaced later this month after which done configurations will have to be done. So we can expect it to be back up by September.

Sayan Bhattacharyya


#5 Luigi123

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Posted 14 August 2019 - 10:43 PM

Moved to Customer Service.
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