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Domain Change (Still hasn't changed)


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#1 hfsmail

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Posted 13 August 2019 - 11:33 AM

Hello all.

 

I used the script on your website to change my primary domain from hargrave-mail.heliohost.org to hargrave-mail.uk.to.

It's been nearly 48 hours and it still hasn't changed.

 

Just wondering if there's a way you could do it manually or do something about it?

 

Thank you and take care.

:) 



#2 wolstech

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Posted 13 August 2019 - 11:35 AM

That domain cannot be made your main domain because it's already attached as an alias or addon domain. You would need to remove it (and all of its subdomains, if any), wait for it to stop working, then change the main domain again in order to do this :)

 

I generally recommend most people just leave it. By leaving the subdomain and adding the custom domain as an Alias, you'll get the same functionality, but still be able to access your account in the event the custom domain gets cancelled/expires/etc.


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#3 hfsmail

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Posted 13 August 2019 - 11:40 AM

Thanks.

 

When will the addon domain stop working?

And when the Primary Domain name has changed to my own one, will it then say hargrave-mail.uk.to in the Primary Domain section on General Information on cPanel?

 

Thanks again.



#4 sohamb03

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Posted 13 August 2019 - 11:42 AM

If you did remove your add-on domain then I believe an administrator can manually change it for you through WHM.


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#5 hfsmail

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Posted 13 August 2019 - 11:48 AM

I have got email accounts on this addon domains, is there a way I can save them or back them up?



#6 sohamb03

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Posted 13 August 2019 - 11:53 AM

I am afraid not...Probably you'll have to recreate them.

 

However it is possible to backup your site...I amnt quiet sure of the email accounts.


Edited by sohamb03, 13 August 2019 - 11:54 AM.

Sayan Bhattacharyya


#7 wolstech

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Posted 13 August 2019 - 12:09 PM

The mail is stored as a bunch of files in your mail folder. You can save the mail files to keep the content, but the actual mailbox will need to go. It won't be able to accept mail for a period of time while you're doing this, and all the mailboxes will need to be recreated afterwards.

 

Since you have active email accounts on the domain, your best bet is to not change the domain and just leave it be. It's generally considered a good idea to keep the heliohost.org subdomain anyway, especially with the domain you have. Those .xx.to domains are from FreeDNS/Afraid if I remember right, one of the two providers our system loves to hate (the other one we hate is Freenom, but that's not for technical reasons, that one's because they purposefully cancel domains with any meaningful amount of traffic so they can extort you).


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