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[Solved] Tommy to Ricky move


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#1 drobin

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Posted 14 August 2019 - 02:12 PM

Hello,

 

Could you also move my account temporarily ?

 

 

Thanks,

Robin



#2 flazepe

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Posted 14 August 2019 - 02:14 PM

You have to make a new account.

#3 drobin

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Posted 14 August 2019 - 02:16 PM

Thanks flazepe.

 

I'll check. Would you have the steps handy?



#4 drobin

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Posted 14 August 2019 - 02:20 PM

Do you mean that I need a new signup account? :-(

 

Can I request to have that setup for me with the same account? I had a 2GB account.

Kindly requesting from the donations.. ID: 44L960068K418694S

 

Thanks in advance!



#5 Luigi123

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Posted 14 August 2019 - 02:24 PM

1. Create a new account on Ricky using a different email address.

2. When the backup files are available for you to download into your computer.

3. Once you have backup files saved into your computer, you can restored into your temporary account using “backup wizard”. Note that you need to create a database users and assign it to your other databases.

4. Done.

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#6 Luigi123

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Posted 14 August 2019 - 02:26 PM

Do you mean that I need a new signup account? :-(

Can I request to have that setup for me with the same account? I had a 2GB account.
Kindly requesting from the donations.. ID: 44L960068K418694S

Thanks in advance!

Yes you can! :)

Just wait for our root admin to increased your disk space for you.

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#7 drobin

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Posted 14 August 2019 - 02:48 PM

Luigi, Thank you. I will wait for your updates.

 

I like you guys. Krydos has been a great help before.

I know he is working on fixing Tommy at the moment. Hope this gets resolved soon.



#8 wolstech

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Posted 14 August 2019 - 04:43 PM

What email address do you want the Ricky invite sent to (has to be different from the Tommy account)?


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#9 PCBSunbird

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Posted 14 August 2019 - 04:49 PM

My hyphenated yahoo emails are no longer working which is one of the emails I use for Helio/Tommy. How can I get my backup? Also, not an expert, but how do I tranfser my backup once I get the email cleared up?



#10 Luigi123

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Posted 14 August 2019 - 05:33 PM

All backups from Tommy Server are not available yet. Our root admin Krydos is moving everyone’s backup to the backup system website right now. It’s still in process. Announcement will be made in the “News” category once it is available.

Once you got a backup files download it into your computer, you can create a Ricky Account for temporary until Tommy server is fixed. Note that you need to use a different email address as you cannot use a same email address that you currently have on your old Tommy account. Then, once you create it, just go to “backup wizard” and follow the instructions to restored. Remember, you will need to create a database users and assign it to other databases that you may have. Another option you can do by making a donation of a minimum $1.00 to get an invitation to signup on Ricky server, so that you can skip the line.

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server_uptime_s.gifserver_uptime_j.gifserver_uptime_t.gif

 


#11 drobin

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Posted 14 August 2019 - 05:33 PM

What email address do you want the Ricky invite sent to (has to be different from the Tommy account)?

 

<email removed as the request is complete>


Edited by drobin, 15 August 2019 - 06:32 PM.


#12 wolstech

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Posted 15 August 2019 - 03:04 PM

Sent.


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#13 drobin

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Posted 15 August 2019 - 06:31 PM

Thank you wolstech! Got the invite.

 

I guess I will be good now.



#14 wolstech

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Posted 15 August 2019 - 08:25 PM

The account failed to create because the main domain drobin1.heliohost.org is orphaned in the system and could not be cleaned up. The domain drobin2.heliohost.org from your tommy account has been cleaned up.

Please pick a main domain that's not drobin1.heliohost.org and try again.

Resent.

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