nuk Posted August 14, 2019 Share Posted August 14, 2019 (edited) Hi, may you please release my Tommy email, invite me to Ricky, and clean up my domains? Thank you guys so much for all your hard work and volunteering, and for being extremely polite and professional throughout the forums in this rough period. Tommy Username:ukanuk Email:[removed] Transaction ID of Last Donation:5T1022448U3568200 Domains:ukanuk.heliohost.org Edited August 21, 2019 by nuk Link to comment Share on other sites More sharing options...
Luigi123 Posted August 14, 2019 Share Posted August 14, 2019 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Byron Posted August 14, 2019 Share Posted August 14, 2019 How did you donate? Link to comment Share on other sites More sharing options...
nuk Posted August 14, 2019 Author Share Posted August 14, 2019 This is what I got in the email confirmation when I made the donation: Official donation receipt Dear XXXXXXX,Thanks for your generous donation to PayPal Giving Fund. You have selected Helio Networks as your chosen charity. PayPal Giving Fund, a public charity (Federal Tax ID: 45-0931286), in partnership with PayPal, processes your donation so it can be granted to your chosen charity. Your donation summary:Benefiting charity: Helio NetworksProgram: GoFundMe Certified Charity Campaigns Transaction ID: 5T1022448U3568200Date: Jan 15, 2018 19:42:03 PST Link to comment Share on other sites More sharing options...
Byron Posted August 14, 2019 Share Posted August 14, 2019 Is ukanuk.heliohost.org the only domain you need cleaned up? Link to comment Share on other sites More sharing options...
Byron Posted August 14, 2019 Share Posted August 14, 2019 Invite sent. Link to comment Share on other sites More sharing options...
nuk Posted August 14, 2019 Author Share Posted August 14, 2019 I believe that's the only domain I have... if there's others, I've forgotten about them from years of non-use. My account's activated on Ricky now, thanks! Next is just waiting for the backup to be available, I'm checking at https://www.heliohost.org/backup/ with my old username and email but I know HelioHost said in one of the other forums it could take until September for everything to be available and back to normal. Thankfully I have a mostly-up-to-date backup on my personal local storage. Link to comment Share on other sites More sharing options...
Sn1F3rt Posted August 15, 2019 Share Posted August 15, 2019 FYI since you requested a release of your old email address, you won't be able to download your backup from the official page. An administrator will have to manually send it to you. Link to comment Share on other sites More sharing options...
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