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#1 HelioHost

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Posted 17 August 2019 - 04:22 AM

Tommy backups are now available via https://www.heliohost.org/backup/

We backed up the home directories and mysql databases so far. We're still working on postgresql databases, but very few people use it so the backups are ready for the majority of people. If the backup system doesn't work for you post in customer service, and an admin can help you. If anything is missing from your backup please let us know as soon as possible. We plan on wiping Tommy and installing the new hard drive on August 20th, so you only have four days to figure out if anything is missing. If you let us know that something is missing before we wipe Tommy there is a chance we can find it and back it up for you, but after August 20th it will be gone forever.
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#2 Krydos

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Posted 17 August 2019 - 07:05 AM

Postgresql backups are now uploaded to the backup system as well. I don't think we lost any data in this crash at all.

#3 Guest_snowm_*

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Posted 17 August 2019 - 02:42 PM

I cannot find a backup for panthers and panthersdude2001@yahoo.com. You could try again, or open a ticket to see if an admin can help you find your backup.

Cannot find the backup! Panthers is my old tommy username, and the email is correct.



#4 Guest_snowm_*

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Posted 17 August 2019 - 02:44 PM

I cannot find a backup for panthers and panthersdude2001@yahoo.com. You could try again, or open a ticket to see if an admin can help you find your backup.

Cannot find the backup! Panthers is my old tommy username, and the email is correct.

And also, cannot find the backup for panther1 and panthers, and both panthersdude2001@yahoo.com and snowcool776@gmail.com. What is going on Krydos? Is mine not available yet?

EDIT: Posted in customer service. Should be available.


Edited by snowm, 17 August 2019 - 02:47 PM.


#5 Luigi123

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Posted 17 August 2019 - 03:15 PM

@snowm: I will manually send your backup files to your current email address that we have on our system.

Sending it now.
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#6 sohamb03

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Posted 17 August 2019 - 03:16 PM

wolstech replied to your query. Refer here: https://www.helionet...e/#entry161879.

Wait Luigi123. Wolstech did send him.

#7 Luigi123

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Posted 17 August 2019 - 03:20 PM

Sent.
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#8 Luigi123

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Posted 17 August 2019 - 03:20 PM

Too late. Already sent.
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#9 sohamb03

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Posted 17 August 2019 - 03:33 PM

Never mind. He can have two backups afterall ;-).

#10 Guest_snowm_*

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Posted 17 August 2019 - 05:44 PM

Never mind. He can have two backups afterall ;-).

Need a good chuckle today!  :lol:



#11 Guest_snowm_*

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Posted 17 August 2019 - 08:06 PM

Now, the MySQL backups. It is stuck on Waiting for ricky.heliohost.org when uploading the SQL. Has been there for 4+ hours.



#12 Guest_pooks_*

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Posted 17 August 2019 - 08:20 PM

Now, the MySQL backups. It is stuck on Waiting for ricky.heliohost.org when uploading the SQL. Has been there for 4+ hours.


Refresh and try again

#13 Guest_snowm_*

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Posted 17 August 2019 - 08:21 PM

 

Now, the MySQL backups. It is stuck on Waiting for ricky.heliohost.org when uploading the SQL. Has been there for 4+ hours.


Refresh and try again

 

No files uploaded.

 

this message pops up when refreshing.



#14 Guest_pooks_*

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Posted 17 August 2019 - 08:23 PM


Now, the MySQL backups. It is stuck on Waiting for ricky.heliohost.org when uploading the SQL. Has been there for 4+ hours.

Refresh and try again
No files uploaded.

this message pops up when refreshing.

Sounds like gonna have fun when I start the upload process.

I would just keep trying to upload the file.

By the way, how big is your file?

#15 Guest_snowm_*

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Posted 17 August 2019 - 08:28 PM

 

 

 

Now, the MySQL backups. It is stuck on Waiting for ricky.heliohost.org when uploading the SQL. Has been there for 4+ hours.

Refresh and try again
No files uploaded.

this message pops up when refreshing.

Sounds like gonna have fun when I start the upload process.

I would just keep trying to upload the file.

By the way, how big is your file?

 

I got it now. Had to upload the SQL, NOT THE gzip folder! Grr!






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