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[Solved] Suspended Account: Alfonso

suspended tommy

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#1 alfonso

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Posted 23 August 2019 - 02:42 PM

Username: Alfonso
Server: Tommy

Logged in several times but the page always shows it's under maintenance, then suddenly after logging in recently to check if it's still under maintenance, I found my account deactivated!
It says due to inactivity (But hey! I tried accessing the panel several times at several days but the Tommy server is always down) is it my fault if I can't log in by that time because of your maintenance?



#2 sohamb03

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Posted 23 August 2019 - 02:44 PM

It's not your fault. Tommy is being rebuilt, so it's been formatted. After he's back, an announcement will be made following which you can recreate your account.

Sayan Bhattacharyya


#3 flazepe

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Posted 23 August 2019 - 02:47 PM

He'll recieve an invitation link. If he already made a new account, he can request a server move.

#4 wolstech

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Posted 23 August 2019 - 03:35 PM

That inactivity message is because we deleted the account as part of the rebuild. That database was cleaned up last night.

 

The login form won't show a maintenance message anymore because the system no longer knows you were on Tommy. It only knows that your account does not exist (which will display an inactive or non-exist message).


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#5 alfonso

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Posted 27 August 2019 - 04:20 PM

So when will I be able to use it again?
Downloading the back-up shows there is no back-up found. What will I do then?



#6 wolstech

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Posted 27 August 2019 - 05:20 PM

What was the account's username? I can manually email the backup to the address on file.


Please do not PM me for support. Posting on our forums lets all of us learn.
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#7 Luigi123

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Posted 28 August 2019 - 03:00 AM

I bet his username is Alfonso.
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#8 alfonso

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Posted 28 August 2019 - 04:06 PM

Yes, it's (Username: Alfonso)
Thank you.



#9 Luigi123

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Posted 28 August 2019 - 04:30 PM

Sent.
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