Hello HH!
It's been really great hosting my java based matchmaking server for a small indie strategy game through your services! I donate regularly and am very supportive of this organization and what it means for internet culture in general!
That said I've experienced some critical issues that are preventing active users from enjoying the game! Please see the following message:
"That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support."
I'm getting this message despite signing into the account as far as the Cpanel dashboard. I do regularly re-activate the account when I miss a renewal. Please re-enable my account! Java access is crucial for the use of this service -- a precious resource that I only recently regained! If you could bump me back into Java access that would be superb! Please see my post history for confirmation of these words!
Time is of the essence as the game is currently discounted on Steam!
Best,
Adam
Username: tommygun
Server: Tommy
Web: http://tommygun.heliohost.org