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[Solved] Johnny constantly offline


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#31 mirandat

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Posted 05 September 2019 - 12:26 PM

sylviareyn@heliohost.org

#32 Byron

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Posted 05 September 2019 - 12:27 PM

Was your account on Tommy?



#33 sohamb03

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Posted 05 September 2019 - 12:27 PM

That account was on Tommy, I believe.

Probably she misunderstood herself being on Johnny.

Sayan Bhattacharyya


#34 mirandat

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Posted 05 September 2019 - 12:28 PM

sylviareyn.heliohost.org sorry.....

#35 mirandat

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Posted 05 September 2019 - 12:28 PM

It was on Johnny

#36 mirandat

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Posted 05 September 2019 - 12:29 PM

Yes I thought I was on Johnny

#37 Byron

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Posted 05 September 2019 - 12:30 PM

I'm thinking your account was on Tommy. See if you can see a backup for your account here: https://www.heliohost.org/backup/



#38 sohamb03

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Posted 05 September 2019 - 12:31 PM

Go to https://www.heliohost.org/backup and download your backup. After that Byron will clean your main domain, following which you can recreate your account in Ricky.

Byron beats me this time.

Sayan Bhattacharyya


#39 mirandat

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Posted 05 September 2019 - 12:33 PM

Yes I found the back up

#40 Byron

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Posted 05 September 2019 - 12:35 PM

Ok your old domain has been cleaned up and I've sent you a Ricky invite.



#41 mirandat

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Posted 05 September 2019 - 01:17 PM

Waiting for the new account to be created. Thank you so very much.

#42 mirandat

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Posted 05 September 2019 - 01:25 PM

I used to have a second domain for a second website, will it be there or does it have to be recreated?

#43 flazepe

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Posted 05 September 2019 - 01:50 PM

A root admin has to release the domain. What's the domain in question?



#44 mirandat

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Posted 05 September 2019 - 01:54 PM

The second domain is mirandaterlaak.heliohost.org but I would like it to be miranda.heliohost.org


Edited by mirandat, 05 September 2019 - 02:38 PM.


#45 mirandat

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Posted 05 September 2019 - 01:54 PM

It was mirandaterlaak.heliohost.org




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