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#1 HelioHost

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Posted 11 September 2019 - 11:30 PM

Username: N/A, Server: N/A, Main Domain: N/A

My website www.rdkss is not working and has being of a number of weeks can
you get it working again I paid a lot of money for this website and losing
business and money by the day all previous attempts to contact this
helihost company has failed hardly ever answer Facebook messenger or
phone.tried links you have sent all to no avail.this is just so dam bad
just says server down for last 3 months I will be given you a nice review
and it wont be in 3 months time for god sake it carnt be that difficult to
get my website working
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#2 wolstech

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Posted 12 September 2019 - 11:22 AM

What's the full domain of the website in question? I'm not seeing any websites on our service with a domain containing "rdkss".

 

Also, I'm not sure what you mean about support via phone or facebook messenger, as we don't offer either type of support (we do have a phone number, but it is SMS only). Support for our service is generally handled via email, our forums, or Discord.


Please do not PM me for support. Posting on our forums lets all of us learn.
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#3 HelioHost

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Posted 12 September 2019 - 11:38 AM

Www.rdkss.co.uk

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#4 HelioHost

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Posted 12 September 2019 - 11:39 AM

Www.rdkss.co.uk

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#5 HelioHost

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Posted 12 September 2019 - 11:42 AM

Www.rdkss.co.uk is the domain name

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#6 HelioHost

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Posted 12 September 2019 - 11:44 AM

Www.rdkss.co.uk

On Thu, 12 Sep 2019, 12:39 Heliohost Support, wrote:

> Www.rdkss.co.uk
> On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:
> > What's the full domain of the website in question? I'm not seeing any
> > websites on our service with a domain containing "rdkss".
> >
> > Also, I'm not sure what you mean about support via phone or facebook
> > messenger, as we don't offer either type of support (we do have a phone
> > number, but it is SMS only). Support for our service is generally handled
> > via email, our forums, or Discord.
> >
> >
> > You may view the status of your ticket by visiting:
> >
> > https://www.helionet...p?showtopic6908
> >
> > Thank you,
> > Heliohost support
> > https://www.heliohost.org/
> > https://www.helionet.org/
> >
> >
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#7 HelioHost

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Posted 12 September 2019 - 11:48 AM

Www.rdkss.co.uk how can you not see any websites you are hosting it for
gods sake

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#8 HelioHost

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Posted 12 September 2019 - 11:53 AM

Www.rdkss.co.uk

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
This is an unmonitored account for announcements only.
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#9 HelioHost

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Posted 12 September 2019 - 11:58 AM

Www.rdkss.co.uk

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
This is an unmonitored account for announcements only.
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#10 HelioHost

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Posted 12 September 2019 - 12:00 PM

Www.rdkss.co.uk

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#11 Luigi123

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Posted 12 September 2019 - 12:03 PM

Do you mind stop spamming our forum please? Doing this will cause making you in line longer.
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#12 flazepe

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Posted 12 September 2019 - 12:37 PM

The domain rdkss.co.uk is not in our DNS cluster. Were you on Tommy?



#13 wolstech

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Posted 12 September 2019 - 03:42 PM

I just figured it out...the domain is just a URL shortener that redirects to us.

 

It's in our system as mcsdev.heliohost.org since he used a redirector instead of actually adding the domain to his account. The account in question appears to be "mcsdev" on Tommy. That account is no longer functional because the server failed. A backup of the contents is available from https://heliohost.org/backup/

 

In addition, an invite for a Ricky account has been sent to the address on file due to the inconvenience.


Please do not PM me for support. Posting on our forums lets all of us learn.
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#14 HelioHost

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Posted 13 September 2019 - 03:12 AM

Www.rdkss.co.uk

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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#15 HelioHost

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Posted 13 September 2019 - 03:18 AM

Www.rdkss.co.uk

On Thu, 12 Sep 2019, 12:23 Heliohost Support, wrote:

> What's the full domain of the website in question? I'm not seeing any
> websites on our service with a domain containing "rdkss".
>
> Also, I'm not sure what you mean about support via phone or facebook
> messenger, as we don't offer either type of support (we do have a phone
> number, but it is SMS only). Support for our service is generally handled
> via email, our forums, or Discord.
>
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...p?showtopic6908
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>
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