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[HH#703125] Recover account (Need Help)


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#1 HelioHost

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Posted 11 September 2019 - 11:30 PM

Username: nacertns, Server: Ricky, Main domain: ergonomicsoft.heliohost.org

Hello,
I have download my backup file but i cant recover to my account nor create
new account with same domain name : lightsoft.heliohost.org

user : nacertn
email : nacer.tnsi@gmail.com

could you help me please.

Regards

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#2 Luigi123

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Posted 12 September 2019 - 12:34 AM

This is your domain from your Ricky account:

http://ergonomicsoft.heliohost.org/

Login to cPanel, then use the feature called “Backup Wizard” to restored your backup files.

Let us know if you need any help.
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#3 HelioHost

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Posted 13 September 2019 - 03:16 AM

Hello,
Thanks for reply,
Q: could I recover my old domain : http://lightsoft.heliohost.org/
on tommy ?

Best regards.

On Thu, 12 Sep 2019 at 02:35, Heliohost Support
wrote:

> This is your domain from your Ricky account:
> http://ergonomicsoft.heliohost.org/
> Login to cPanel, then use the feature called "Backup Wizard" to restored
> your backup files.
> Let us know if you need any help.
>
> You may view the status of your ticket by visiting:
>
> https://www.helionet...showtopic=36911
>
> Thank you,
> Heliohost support
> https://www.heliohost.org/
> https://www.helionet.org/
>
>

--
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