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[HH#922129] email links not being received


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#1 HelioHost

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Posted 11 September 2019 - 11:30 PM

Username: N/A, Server: N/A, Main Domain: N/A

Hi there. My username is aleden and I had an account on Tommy immediately before the crash. My registered email address is aldenbain@lineone.net. My account has been taken offline, but when I clicked the link last week to download my backup, no link appeared in my inbox. I tried again today but no link has appeared. I then tried to create a new account, but I haven't got a link for that either.
I know my inbox on aldenbain@lineone.net is working as I've just tested it by sending a message from a different email address.
Can you possibly send me links for my backup and to set up a new account manually or provide a different solution?
Incidentally I've donated from time to time including a donation to obtain your sparkie server (April 19th, 2019)

Many thanks
Alex
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#2 Luigi123

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Posted 12 September 2019 - 12:31 AM

Sent and the question is, how did you donate?
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#3 alden

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Posted 12 September 2019 - 11:43 AM

Hi there.  thanks for emailing me the link to the backup - I've now downloaded it.

 

I gave helio networks a donation via paypal on 20 Dec 16 and a donation to the sparkie server via gofundme on 19 April 19.

 

Looks like Tommy is up and running again.  Can you create a user account for me on it as before (I'll load it from my backup)? - username aleden, email address aldenbain@lineone.net

 

Many thanks

Alex



#4 Luigi123

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Posted 12 September 2019 - 12:01 PM

Tommy server is not done rebuilding it. We don’t have exactly day yet for this month, but announcement will be made in the “News” category when it’s ready.
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