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[HH#758136] Nigel Barksfield barkers.heliohost.org


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#1 HelioHost

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Posted 11 September 2019 - 11:31 PM

Username: nbarks, Server: Ricky, Main domain: barkers.heliohost.org

Dear Heliohost,

I have been invited to set up a new account after Tommy crashed,
however, I get the following message when I try to add the add-on domain
nigelbarksfield.co.uk

(XID hvxzhr) A DNS entry for "nigelbarksfield.co.uk" already exists. You
must remove this DNS entry from all servers in the DNS cluster to proceed.

Can you remove the DNS entry, please?

Regards,

Mr Nigel Barksfield
This is an unmonitored account for announcements only.
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#2 Byron

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Posted 12 September 2019 - 01:13 AM

You need to set your nameservers to:

 

ns1.heliohost.org

ns2.heliohost.org



#3 enbe

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Posted 15 September 2019 - 03:08 PM

I have done this.

#4 Byron

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Posted 15 September 2019 - 05:21 PM

You should be able to add it as an addon domain now.



#5 enbe

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Posted 15 September 2019 - 10:39 PM

I put barkers.heliohost.org in the window for subdomain. Am I right?

Error
(XID 79j2cp) The domain “barkers.heliohost.org.barkers.heliohost.org” does not exist in the userdata for the user “nbarks”.

#6 snowm

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Posted 15 September 2019 - 11:00 PM

I put barkers.heliohost.org in the window for subdomain. Am I right?

Error
(XID 79j2cp) The domain “barkers.heliohost.org.barkers.heliohost.org” does not exist in the userdata for the user “nbarks”.

EDIT: barkers.heliohost.org.barkers.heliohost.org is not correct. you put it in multiple times.

Try barkers.heliohost.org and report back the results.


Edited by snowm, 15 September 2019 - 11:01 PM.

Certified Microsoft Office Specialist for PowerPoint and Word 2013.

Don't ask me when Tommy will be back up, but will be up for sure this month.


#7 flazepe

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Posted 15 September 2019 - 11:11 PM

I thought you wanted to add nigelbarksfield.co.uk? The subdomain should be autofilled for you. In this case, it should be nigelbarksfield (nigelbarksfield.barkers.heliohost.org).

#8 enbe

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Posted 15 September 2019 - 11:48 PM

Alright, thanks. Great support!
That window asking for a subdomain name is not abundantly clear!!




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